Shaurya Murarka
Engineer Product Support
Noida
Summary
Recent graduate with experience as an Engineer in Product Support, delivering quality technical support to customers. Successfully resolved complex issues and ensured seamless product functionality. Proactive approach, coupled with strong communication and problem-solving skills, enabled effective collaboration with cross-functional teams and timely solutions. Dedicated to continuous learning and professional development, eager to bring skills and enthusiasm to new challenges.
Overview
5
5
Certifications
Work History
Engineer- Product Support
Finder India Pvt Ltd
New Delhi
9 2023 - Current
- Customizing solutions to meet individual client requirements precisely, thereby enhancing product performance, efficiency, and overall effectiveness.
- Analyzing customer inquiries and applications thoroughly to identify underlying needs, proposing product enhancements, and optimizing operational efficiency.
- Offering specialized technical support for products, effectively resolving customer queries, and ensuring seamless utilization of product.
- Engaging with clients to understand their specific needs, offering tailored technical solutions, and providing strategic recommendations to senior management for product improvement.
- Assisted Sales Team by providing comprehensive support for their inquiries, including offering comparisons with competitor offerings to aid in decision-making processes and enhance product positioning.
- Worked with product teams to create specification sheets and sketches for customer approval, initiating production activities for placed orders.
Education
Bachelor of Engineering -
M S Ramaiah Institute of Technology
Bengaluru, KA 08.2017 - 2021.05
Skills
Certification
• IIBA certified Business analyst (pursuing currently)
Timeline
Bachelor of Engineering -
M S Ramaiah Institute of Technology
08.2017 - 2021.05
Engineer- Product Support
Finder India Pvt Ltd
9 2023 - Current
• IIBA certified Business analyst (pursuing currently)
• Data Analytics Essential from Cisco Networking Academy in 2023
• Microsoft Excel Beginner to Advance from Udemy online course in 2023
• Programming for everybody (Getting start with python), Coursera online course
• Nanomaterials: Synthesis, Characteristics and Application from Ramaiah Institute of Technology in 2020
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