Shaurya Solanky
Noida
Summary
Astute employee proudly offering over 2 years' experience in tackling issues that are considered high priority and finding effective methods to limit impact. An enthusiastic leader remaining composed in very stressful environments. Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager, Software Engineer
DLT LABS
Noida
10.2021 - Current
- Experience with server-side Node RESTful API design and development with express framework and relational databases (Postgres) as well as NOSQL databases (MongoDB)
- Write clean, modular web-based SaaS applications in an agile and ever-changing environment
- Work on a major project to enhance and optimize microservices related to the DL Asset Track product used by Walmart Canada Logistic Store Support.
- Research, develop, test and successfully deploy urgent environment independent NodeJS scripts to automate tasks for platform support team several times.
- Managed the planning and coordination of service transitions, including change management and release management.
- Ensured smooth handover of new or modified services to operations and support teams.
- Implemented effective change management processes to assess, approve, and implement changes in the production environment.
- Reduced the impact of changes by conducting thorough impact assessments and ensuring proper communication.
- Collaborated with IT teams to troubleshoot and resolve network connectivity issues, ensuring minimal downtime for end-users.
- Documented network configurations, diagrams, and standard operating procedures to maintain an up-to-date reference for the IT team.
- Developed and executed comprehensive end-of-life plans for environment, ensuring a smooth transition and minimal impact on customers.
- Collaborated with cross-functional teams, including product management, engineering, and support, to establish clear EOL timelines and objectives.
- Effectively communicated EOL announcements to customers, providing detailed information on timelines, alternatives, and support options.
- Established and maintained communication channels to address customer concerns and inquiries during the EOL process.
- Designed and implemented migration strategies for customers transitioning from end-of-life environment to newer solutions, ensuring a seamless experience.
- Worked closely with sales and customer success teams to assist clients in selecting and implementing suitable replacement environment.
- Identified and mitigated risks associated with the end-of-life process, including potential customer dissatisfaction and revenue impact.
- Implemented proactive measures to address customer concerns and prevent negative impacts on the company's reputation.
- Prevent re-occurrence of Incidents and providing detailed root cause analysis for the occurred incidents.
- Monitored system performance metrics to identify trends or anomalies.
- Created, updated, and tracked incident tickets using a ticketing system.
- Documented incident details in knowledge base articles for future reference purposes.
- Built relationships with customers to understand their needs and expectations regarding incident resolution.
- Coordinated with stakeholders to ensure timely resolution of incidents.
- Employed outstanding communication and relationship-building abilities in providing first-class customer care to the clients
- Prioritized each incident based upon its impact on business and escalated issues considered major threats.
- experience in implementing and managing ELK (Elasticsearch, Logstash, Kibana) stack for log aggregation, analysis, and visualization.
- Implemented and maintained ELK stack for log management, aggregating and analyzing logs from diverse sources to identify and resolve issues proactively.
- Improved Incident Response Time: Implemented ELK stack for log analysis, reducing incident response time through quick identification and resolution of issues.
- Enhanced System Performance: Optimized Elasticsearch indices, resulting in faster and more efficient log search capabilities.
- Implemented Grafana dashboards to monitor key performance indicators (KPIs) and provide real-time insights into system health.
- Streamlined Monitoring Processes: Integrated Grafana with Prometheus, optimizing data collection and analysis processes.
Education
Bachelor of technology - Mechanical engineering
JSS ACADEMY OF TECHNICAL EDUCATION
08-2021
Skills
- Root Cause Analysis
- System Architecture
- Debugging Code
- Debugging production issues
- Product and service knowledge
- Outstanding customer service
- Skilled in working with databases such as mongodb, couchdb and postgres
- implementation of API using postman
- Proficient in javascript and Nodejs
- Strong work ethic
- Documentation of Problems and their solutions to facilitate handling of reoccurring issues
- knowledgeable regarding general networking, firewalls,switches and routers
- Conducting risk assessments to identify potential impacts during a change process
- Handling end of life of an environment and providing proper transition to the client to a new environment
- Giving new deliveries and releases based on the requirement of the client and maintaining proper SLA while providing the release to ensure satisfaction from the client
- Expertise in the grafana monitoring tool
- Grafana: Dashboard creation, data source integration, templating
- Monitoring Tools: Integration with Prometheus, InfluxDB, or other data sources
- Data Visualization: Designing visually appealing and informative dashboards in grafana
- Alerting and Notification: Setting up alerts based on threshold conditions in the grafana
- Having a deep understanding of ELK Stack - Elasticsearch, Logstash, Kibana
- Log Management: Configuration and optimization of Logstash for log parsing and enrichment in the ELK Stack
- Data Visualization: Custom dashboard creation, visualization design in Kibana
- Search and Analytics: Index creation, query optimization in Elasticsearch
Timeline
Assistant Manager, Software Engineer
DLT LABS
10.2021 - Current
Bachelor of technology - Mechanical engineering
JSS ACADEMY OF TECHNICAL EDUCATION
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