Shavet Banyal
Kharar
Summary
Dynamic professional with extensive experience at Open Access Technology International, excelling in employee engagement and recruitment coordination. Proven ability to enhance team performance through innovative solutions and effective workspace optimization. Proficient in MS Office, with a strong commitment to fostering a positive work environment and achieving operational excellence.
Overview
17
17
years of professional experience
Work History
Lead – Administration & Front Office
Open Access Technology International
Mohali
01.2014 - 01.2026
- Coordinated with HR to design and implement employee engagement activities, enhancing workplace morale.
- Supported HR in recruitment and onboarding processes, facilitating smoother transitions for new hires.
- Arranged employee seating layouts to improve collaboration and productivity. to optimize workspace functionality. to maximize workspace efficiency to optimize workspace efficiency.
- Handled meeting room bookings to ensure availability and organization.
- Maintained records of employee leave requests for accurate tracking.
- Resolved employee grievances to foster a positive work environment.
- Collaborated with Facilities department to streamline operational activities, ensuring efficient resource allocation.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prepared various weekly and monthly status reports using MS Word and MS Excel.
- Maintained accurate records of vendor contracts and agreements for reference.
Front Office Executive
Golden Palms Hotel & Spa
Mohali
08.2012 - 09.2014
- Trained front office staff and trainees in Front Office Administration practices to ensure consistent service quality.
- Coordinated ticket, hotel, and taxi bookings for guests to streamline travel arrangements.
- Assisted guests with city tours and travel-related services.
- Facilitated interdepartmental coordination, improving overall guest satisfaction.
- Conducted upselling initiatives to boost revenue.
- Created a welcoming front desk environment through aesthetic enhancements.
- Reviewed and monitored high bills to identify discrepancies. and executed timely follow-ups.
- Oversaw daily back office operations to ensure smooth administrative functions. to ensure efficiency.
Front Office Supervisor
Regenta Central-The Chandigarh Ashok
Chandigarh
05.2011 - 08.2012
- Streamlined front desk operations to facilitate efficient guest check-in and check-out.
- Supervised front office staff, providing guidance and support to boost team performance.
- Assisted guests with inquiries, delivering exceptional customer service consistently.
- Coordinated with housekeeping to ensure timely room readiness and maintain cleanliness standards.
- Collaborated with departments to ensure seamless operational flow.
- Monitored compliance with customer service standards in all guest interactions.
Front Office Associate
Hotel Hometel Chandigarh
Chandigarh
03.2009 - 03.2011
- Basic Front Office operation, involving Guest relation vis-à-vis.
- Handled reservations and coordinated follow-ups to ensure guest satisfaction.
- Followed up on high bills from in-house guests to facilitate timely payment.
- Collected pending payments from companies to maintain revenue flow.
- Sending follow up mails to the Guests and Companies.
- Coordination with other departments for smooth operations.
- Processed cash encashments for guests at the front office.
- Preparing night reports.
- Doing pre-opening functions.
- A Sarovar Hotel with 114 rooms
Education
CLASS XII - Science Stream
NIOS
01.2004
CLASS X -
CBSE
Chandigarh01.2002
Bachelor of Hotel Management -
IHM
Shimla, H.Pdiploma - Computer Applications & Programming
F-Tech, Chandigarh
Skills
- MS Office
- Employee engagement
- Recruitment coordination
- Workspace optimization
- Status reporting
- Diploma in Computer Applications & Programming
Hobbies and Interests
- Badminton
- Photography
Training
- 6 months, Hotel Mountview, Chandigarh, All major departments
- Oberoi’s Cecil, Shimla, Vocational Training
- Oberoi’s Wildflower Hall, Shimla, Vocational Training
Languages
- English
- Hindi
- Punjabi
Personal Information
- Father's Name: Sh. Jagan Nath Banyal
- Date of Birth: 11/18/86
Timeline
Lead – Administration & Front Office
Open Access Technology International
01.2014 - 01.2026
Front Office Executive
Golden Palms Hotel & Spa
08.2012 - 09.2014
Front Office Supervisor
Regenta Central-The Chandigarh Ashok
05.2011 - 08.2012
Front Office Associate
Hotel Hometel Chandigarh
03.2009 - 03.2011
CLASS XII - Science Stream
NIOS
CLASS X -
CBSE
Bachelor of Hotel Management -
IHM
diploma - Computer Applications & Programming
F-Tech, Chandigarh