SHAVETA ALWADI

• Designed and implemented Internal Audit function for Dream Sports, creating SOPs for comprehensive IT and non-IT audits.
• Ensured execution of Annual Internal Audit plan with effective design and testing of IFC and ITGC controls.
• Collaborated with audit firms including Deloitte and KPMG to improve audit execution.
• Instituted internal review mechanism to ensure quality of testing, collected evidence, and workpapers.
• Conducted evaluations of over 30 audits, focusing on User Journey, GRC, TPRM, Customer Services, and Legal compliance.
• Performed thorough technology audits covering areas like GRC, IAM, SDLC, change management, and product deployment.
• Executed reviews for risk assessment within IT governance frameworks to identify vulnerabilities
• Developed continuous control monitoring framework and proactive audit work programs.
• Utilized AI-enabled tools to streamline audit procedures, cutting effort and cycle time by around 25-30%.
• Oversaw audit findings until resolution and communicated results to senior management for strategic decision-making with over 90% timely issue resolution.
• Deliver quarterly reports and showcase insights to Audit Committee and Founders regarding IA performance.
• Created comprehensive AI audit frameworks focusing on AI governance, Responsible AI, data bias, data leakage risks, and decision-making controls in AI/data models.
• Partnered with Risk team to strengthen effectiveness of ERM and KRIs developed.

• Developed Annual Internal Audit Plan targeting key risk areas for review.
• Onboarded partner firms, including EY and PWC, for effective execution of audit processes.
• Validated testing quality and workpapers through rigorous internal reviews.
• Applied data analytics to reveal outliers in data set
• Assessed User Journey to improve operational efficiency across ITAC and Customer Experience.
• Conducted audits on third-party vendors to ensure compliance with ISNP and IRDAI standards.
• Reviewed product guidelines and underwriting processes to confirm adherence to established controls.
• Performed investment system audits, including IRMS and application evaluations for OS arrangements.
• Evaluated backend support systems for CX and Claims, ensuring seamless vendor tool integration.
• Monitored execution of management action plans to ensure strategic alignment.
• Developed quarterly board presentations to communicate progress and outcomes effectively.

• Established business operations processes aligned with IRDAI guidelines for Life and General Insurance products.
• Formulated comprehensive framework, tools, and procedures to effectively onboard and manage POSPs in alignment with regulatory standards.
• Developed compliance framework according to ISNP guidelines for Insurance Dekho.
• Defined review procedures for ITAC and GRC frameworks to enhance regulatory adherence.
• Facilitated compliance readiness evaluation concurrent with license renewal
• Collaborated with regulators on compliance-related matters to ensure organizational alignment.

Insurance:

• Designed and re-engineered business operations processes in compliance with company policy and IRDAI regulations.
• Implemented SAIBA tool for data management, cloud integrations, and backup restoration.
• Established client servicing processes for large corporates, including endorsements, grievance handling, and claims management.
• Automated claims servicing and performed trend analysis to timely review claims ratios and client satisfaction.
• Ensured organizational readiness for regulatory compliance during IRDA inspections and internal audits.

Sureties

• Contributed as core team member in designing surety business operations and policies for SREI Joint Venture with CBL Insurance.
• Researched international market and tools for surety, including Bond Pro, to setup bond management processes.

• Directed operations and compliance for life and general insurance, standardizing business processes across functions.
• Oversaw product and system design for back-office and lead management systems.
• Led business intelligence team, driving analytics initiatives for informed decision-making.
• Chaired organization’s ethics committee to mitigate sales fraud risks.
• Ensured IRDA compliance and managed regulatory inspections effectively.

• Enabled IT and non-IT controls to manage life insurance business requirements per IRDA compliance.
• Collaborated with Amway, Hollard Insurance, and Max team to identify improvement opportunities.
• Designed policies, process manuals, and workflow checks to enhance organizational controls.
• Conducted process audits on user flow, claims journey, and data-related controls for HO and RO.

• Managed business operations across agency, banca, and broking sectors.
• Managed non-medical underwriting processes, ensuring compliance with quality checks and KYC guidelines.
• Delivered high-quality post-issuance service, resulting in improved conservation ratios.
• Led customer service unit to enhance quality for alternative distribution channels.
• Acted as process owner for direct client renewal management within HNI unit.
• Oversaw the persistency and claim management process for agents
• Assisted Agency head in agent management processes

• Underwrote mortgage applications for CITI Bank, ensuring compliance with company policies.
• Managed end-to-end process including verification, legal documentation, valuations, and final disbursements.
• Reported directly to National Policy Head at CITI Bank, providing updates on underwriting status.