Shaveta Singla
Gurgaon
Summary
Accomplished Training Personnel well-versed in selecting curriculum, course plans and fellow trainers to achieve demanding objectives. Effective at leading courses on diverse topics. Prepared to offer 16 years of progressive experience in handling students of varied age groups [ 15 years to 55 years] and take on challenging new role at new geographical location.
Overview
19
19
years of professional experience
Work History
Manager - Training & Development
DTDC
02.2017 - Current
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Primary Facilitator for Apprentices Program developing creative lesson plans and fostering student growth.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Drove departmental performance [CSS & CRM] and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
English as a Second Language Teacher
Speakopedia
06.2023 - 01.2024
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Coordinated communication between students and institute administration to create culturally-sensitive learning environment.
- Created new lesson plans based on course objectives.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Assistant Manager - Learning and Development
IBM, Global Business Services
10.2007 - 03.2013
- Train new hires on specific Voice & Accent Rules as per the for different clients.
- To perform cross-training exercises with experienced workers developing the cultural perspective.
- Created and implemented plan to harmonize, integrate and optimize language skill-based training
- Launched learning journeys with supporting processes and systems to measure and link capability improvement with business results.
- Formalized coaching process and improved staff coaching skills.
IELTS English Teacher
IICE
03.2005 - 09.2007
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Adopted new technologies and online platforms to facilitate student learning.
- Coached students on English pronunciation and intonation for eloquent conversation.
- Created and delivered engaging lesson plans to accommodate different learning styles.
Education
CELTA (Certificate in English Language Teaching) - Cambridge CELTA
The British Council
New Delhi, India10.2023
MBA - Human Resource Management Organization Development
SCDL
Pune, India10.2015
Associate of Applied Science - Alternative And Complementary Medicine And Medical Systems
BFUHS
Chandigarh, India04.2004
High School Diploma -
St. Joseph's Convent School
Bathinda, India03.1995
Skills
- Mentoring & Coaching Abilities
- Training facilitation by various methods
- Course Planning by awareness of my strengths and weaknesses
- Leadership training
- Process evaluation and enhancement
- Written and oral communication
- Adult learning theories
- Training solutions development
Hobbies
Learning new languages - Picking up French & German
Experiential Learning - Visiting remote unknown places
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
English as a Second Language Teacher
Speakopedia
06.2023 - 01.2024
Manager - Training & Development
DTDC
02.2017 - Current
Assistant Manager - Learning and Development
IBM, Global Business Services
10.2007 - 03.2013
IELTS English Teacher
IICE
03.2005 - 09.2007
CELTA (Certificate in English Language Teaching) - Cambridge CELTA
The British Council
MBA - Human Resource Management Organization Development
SCDL
Associate of Applied Science - Alternative And Complementary Medicine And Medical Systems
BFUHS
High School Diploma -
St. Joseph's Convent School
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