Shawn Dudley
Sunman
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
8
8
years of professional experience
Work History
Account Manager
My Healthcare
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Chief Operating Officer
ND Systems Inc
03.2022 - 07.2023
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw and coordinated day-to-day operations of outpatient clinics within Alaska and Washington.
- Managed financial, operational and human resources to optimize business performance.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Led operational oversight and budgetary supervision for [Number] [Type] locations.
- Expanded company''s market presence by identifying new business opportunities and executing strategic partnerships.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Developed comprehensive financial plans to support long-term business objectives, reducing operational expenses while maximizing profitability.
Office Manager
Nurses Diversified Systems Inc.
07.2019 - 03.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated special projects and managed schedules.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
Restorative Nurse Manager
Signature Healthcare LLC
11.2018 - 03.2019
- Assisted in the development of policies and procedures, ensuring compliance with state regulations and industry best practices.
- Enhanced staff performance through regular training sessions and performance evaluations.
- Developed ongoing education programs for staff members to continuously improve their skills and knowledge base within restorative nursing practice areas.
Quality Assurance Manager/Production Scheduler
Adoration Health
12.2017 - 11.2018
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Licensed Practical Nurse, GS
Blanchfield Army Community Hospital
08.2016 - 11.2017
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
Bachelor of Science - Healthcare Administration
Purdue Global
Lafayette, IN06.2024
Associate of Science - Variety of Different Healthcare
Tennessee State Board of Nursing
07.2015
Associate of Science - Licensed Practical Nurse
United States Army Medical Department Center
07.2015
Skills
- Operations Management
- Cross-Functional Teamwork
- Strategic Planning
- Process Improvement
- Performance Management
- Cost savings and reduction
- Operations Oversight
- Personnel development
- Client Engagement
- Adaptable and Flexible
- Approachable leader
- Succession Planning
Languages
Korean
Limited Working
Timeline
Account Manager
My Healthcare
03.2024 - Current
Chief Operating Officer
ND Systems Inc
03.2022 - 07.2023
Office Manager
Nurses Diversified Systems Inc.
07.2019 - 03.2022
Restorative Nurse Manager
Signature Healthcare LLC
11.2018 - 03.2019
Quality Assurance Manager/Production Scheduler
Adoration Health
12.2017 - 11.2018
Licensed Practical Nurse, GS
Blanchfield Army Community Hospital
08.2016 - 11.2017
Bachelor of Science - Healthcare Administration
Purdue Global
Associate of Science - Variety of Different Healthcare
Tennessee State Board of Nursing
Associate of Science - Licensed Practical Nurse
United States Army Medical Department Center
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