Shawn Dyer II

Operation Supervisor

Indy South Greenwood Airport

12.2023 - Current

Identified and resolved unauthorized, unsafe, or ineffective practices.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Supervised operations staff and kept employees compliant with company policies and procedures.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Performed minor repairs on equipment and administered product changeovers.
Adjusted equipment and troubleshot issues.
Applied effective time management techniques to meet tight deadlines.
Gained strong leadership skills by managing projects from start to finish.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Installed wiring, cabling and networking hardware on customer premises.
Responded to service requests during and after business hours.
Installed and configured new devices and system components.
Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
Towed aircraft to gates and hangars using tractors and other vehicles.
Delivered services to customer locations within specific timeframes.
Organized and detail-oriented with a strong work ethic.