Shawn Graham
Lebanon,IN
Summary
Committed, motivated, and experienced manager with exceptional customer service and decision-making skills seeking to take on new challenges. Consistent and dependable with a strong work ethic, collaborative demeanor and advanced leadership abilities. Results-oriented highly organized communicator adept at relationship-building. Multi-discipline training and background conducive to innovative problem solving and creative situational insights.
Overview
15
15
years of professional experience
Work History
District Manager
Securitas Security Services USA
05.2021 - Current
- Developed and implemented customized business plans to cultivate collaboration and build successful teams.
- Coordinated with other district managers to actualize performance improvement strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing clients to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Area Manager
Allied Universal Security Services
04.2009 - 05.2021
- Conducted training sessions to educate employees on best practices and procedures to increase performance.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, stable teams.
- Resolved conflicts promptly to promote positive environment for clients and staff.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Met deadlines and KPI,s by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Arts - Business Administration And Management
George Rogers Clark College
Indianapolis, INSkills
- Consulting
- Revenue Generation
- Leadership Development
- Business Development
- Operations Oversight
- Compliance Monitoring
- Contract Management
- Project Management
- Financial Management
- Policy Enforcement
- Contractor Relationship Management
- Goal Setting and Performance Metrics
Timeline
District Manager
Securitas Security Services USA
05.2021 - Current
Area Manager
Allied Universal Security Services
04.2009 - 05.2021
Bachelor of Arts - Business Administration And Management
George Rogers Clark College
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