Shawn Graham
Lebanon,IN
Summary
Committed, motivated, and experienced manager with exceptional customer service and decision-making skills seeking to take on new challenges. Consistent and dependable with a strong work ethic, collaborative demeanor and advanced leadership abilities. Results-oriented highly organized communicator adept at relationship-building. Multi-discipline training and background conducive to innovative problem solving and creative situational insights.
Overview
15
15
years of professional experience
Work History
District Manager
Securitas Security Services USA
Indianapolis, IN
05.2021 - Current
- Developed and implemented customized business plans to cultivate collaboration and build successful teams.
- Coordinated with other district managers to actualize performance improvement strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Devised and executed training plans for new and existing clients to support competency and compliance.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Area Manager
Allied Universal Security Services
Indianapolis, IN
04.2009 - 05.2021
- Conducted training sessions to educate employees on best practices and procedures to increase performance.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, stable teams.
- Resolved conflicts promptly to promote positive environment for clients and staff.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Dedicated to expanding client bases by building lasting relationships.
- Met deadlines and KPI,s by proactively managing individual and team tasks and streamlining processes.
Education
Bachelor of Arts - Business Administration And Management
George Rogers Clark College
Indianapolis, INSkills
- Consulting
- Revenue Generation
- Leadership Development
- Business Development
- Operations Oversight
- Compliance Monitoring
- Contract Management
- Project Management
- Financial Management
- Policy Enforcement
- Contractor Relationship Management
- Goal Setting and Performance Metrics
Timeline
District Manager
Securitas Security Services USA
05.2021 - Current
Area Manager
Allied Universal Security Services
04.2009 - 05.2021
Bachelor of Arts - Business Administration And Management
George Rogers Clark College