Shawn Lowe
Otisco
Summary
Dynamic professional with a proven track record at Domino's Pizza, achieving over 300% sales growth. Expertise in PC hardware installation and customer service, with a strong focus on mentoring teams and enhancing operational efficiency. Proficient in financial management and quality control, driving results and fostering collaboration in the workplace.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PC Technician
Pegatron
Jeffersonville
06.2025 - Current
- Rebuilt Apple laptops and products to restore functionality.
- Diagnosed hardware and software issues across diverse computer systems.
- Repaired and replaced faulty components in desktop and laptop devices.
- Collaborated with team to enhance technical support processes.
- Maintained accurate records of repairs and service requests.
- Provided training to new staff on equipment usage and troubleshooting techniques.
- Assisted with inventory management of computer parts and tools.
- Ensured compliance with safety standards during repair operations.
Talent Acquisition and Training
Domino's Franchise
Salem
03.2025 - 06.2025
- Developed talent acquisition policies and strategies to align with organizational goals
- Analyzed the company's hiring and talent needs to anticipate hiring
- Used various channels to source candidates
- Worked with senior TNTs to anticipate needs and fill positions
- Managed the screening process, including resume screening and interviewing
- Researched talent acquisition trends to improve the process
- Represented the organization at job fairs and recruiting events
- Built relationships with store GMs, DMs and team members
- Identified process improvement areas to streamline operations and enhance efficiency
- Scheduling and conducting training
- Determined training needs and developed related classes.
- Coached team members to improve skills and performance through targeted feedback
- Served as a mentor and will conduct follow on assessment and or retraining
- Provided support with the development of training materials, such as presentations, handouts, exercises, and other resources.
Customer Advocate
CARVANA
Louisville
09.2024 - 03.2025
- Assist customers with finalizing the process of purchasing their vehicle
- Assisted customers with inquiries and concerns regarding vehicle purchases.
- Maintain an air of professionalism and friendly customer service
- Facilitated communication between customers and internal departments to resolve issues promptly and effectively.
- Managed customer feedback to enhance service quality and customer satisfaction.
- Provided product knowledge to enhance customer understanding of services offered.
- Trained new staff on customer service best practices and company policies to ensure consistent service delivery.
- Processed all necessary paperwork for vehicle transactions efficiently.
Driver
GENERAL RUBBER & PLASTICS
Seymour
04.2024 - 09.2024
- Operated trucks for timely delivery of products across various regions.
- Delivered goods to customers on schedule and in excellent condition, maintaining service reliability.
- Deliver goods from one shop to another
- Loaded and unloaded materials ensuring proper handling to prevent damage.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Adhered to all traffic laws and company policies while driving on the road.
- Completed delivery paperwork accurately, ensuring all documentation was submitted promptly.
- Collaborated with warehouse staff to streamline loading processes, enhancing operational efficiency.
- Provided high-quality customer service, resulting in increased client satisfaction and loyalty.
- Adhered to company policies and procedures related to safety and security standards.
- Fabricate all types of hoses
Kitchen Manager
BoomBozz Pizza & Taphouse
Jeffersonville
10.2023 - 04.2024
- Maintains the operational functions of the kitchen
- Oversaw daily kitchen operations and maintained food quality standards.
- Trained and supervised kitchen staff on food preparation techniques.
- Trains new employees
- Developed schedules for back of house staff to align with operational needs.
- Orders food and other supplies for the store
- Ensured accurate inventory levels and appropriate portion sizes for menu items.
- Managed inventory control and ensured timely restocking of supplies.
- Provides quality control for the product coming out of the kitchen
- Implemented safety protocols to maintain a clean cooking environment.
- Coordinated menu planning and collaborated with culinary team on specials.
- Monitored food costs and supported budget management to maintain financial health of kitchen.
- Enforced health regulations to ensure compliance during health inspections.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Fostered open communication among kitchen staff to cultivate a collaborative team environment.
Amazon Delivery Associate
First Drive Logistics
Columbus
04.2023 - 10.2023
- Delivered packages directly to customers' front doors, ensuring timely receipt.
- Delivered packages efficiently across designated routes.
- Maintained and operated delivery vehicles to ensure optimal performance.
- Utilized handheld devices for scanning and tracking shipments.
- Adhered to safety protocols during all delivery operations.
- Informed customers about delivery schedules, ensuring clarity and improving their experience.
- Addressed customer inquiries and resolved issues, enhancing overall customer satisfaction.
- Ranked in top 20 among all employees in weekly performance scorecards, demonstrating commitment to excellence.
- Collaborated with team members to optimize delivery processes.
Field Service Technician
AdvaCare Systems
Columbus
02.2020 - 05.2021
- Organized daily delivery route to enhance timely service delivery
- Serviced home DME equipment
- Setup and delivered home DME equipment and in facilities
- Operated and maintained work vehicle in compliance with safety regulations
- Maintained excellent customer service at all times
- Installed and maintained medical equipment in various healthcare settings.
- Diagnosed technical issues and performed timely repairs on equipment.
- Conducted routine inspections to ensure compliance with safety and operational standards.
- Collaborated with healthcare staff to provide training on equipment usage.
- Documented service reports detailing maintenance and repair activities.
Fireman//Engineer
Stanford City Fire Department
Stanford
02.1998 - 05.2015
- Achieved promotion to Engineer role due to proven skills and expertise.
- Responded to emergency calls and coordinated fire suppression activities.
- Worked in a team to provide fire suppression activities in the city of Stanford.
- Operated firefighting equipment and tools during emergency situations.
- Trained new firefighters on safety protocols and procedures, ensuring compliance and readiness for emergency situations.
- Designed training curriculum for new and experienced firefighters, guiding and teaching team members to enhance skills and knowledge.
- Led community outreach programs to educate citizens on fire safety, fostering awareness and preparedness.
- Provided public education to the citizens of Stanford.
- Collaborated with other emergency services during large-scale incidents.
General Manager
Dominos Pizza
Danville
02.2004 - 10.2007
- Achieved over 300% sales increase within six months, maintaining customer satisfaction rating above 95%.
- Managed daily operations and ensured compliance with safety and quality standards.
- Implemented customer service strategies that increased guest satisfaction levels.
- Coordinated staff scheduling to optimize workflow and improve team productivity.
- Oversaw inventory management, streamlining supply chain practices for better efficiency.
- Developed training programs to enhance employee skills and service quality.
- Analyzed sales data to identify trends and inform business decisions.
- Delivered high-quality food to customers consistently.
- Maintained equipment and ensured proper maintenance protocols were followed.
Education
(A.S.) - Computer and IT Technology
Bluegrass Community and Technical College
Danville, KY05.2018
Skills
- PC hardware installation and troubleshooting
- Windows operating systems
- Help desk and technical support
- IT support experience
- Visual Studio and JavaScript
- C# programming language proficiency
- VMware and vSphere
- Computer networking and systems
- Data entry and typing
- Organizational skills
- Customer service and support
- Field service management
- Dispatching and logistics
- Communication skills
- Mentoring and supervision
- Quality control processes
- Financial analysis
- Analysis and credit analysis
- Financial management strategies
- Retail and store management
- Guest services excellence
- Food preparation skills
- Equipment repair and maintenance
- Curriculum development expertise
- Equipment repair and maintenance
- Curriculum development expertise
- Quality control processes
Certification
- CompTIA A+
- Driver's License
- CompTIA Project+
- Non-CDL Class C
Relocation
Clarksville, Clarksville, IN
Timeline
PC Technician
Pegatron
06.2025 - Current
Talent Acquisition and Training
Domino's Franchise
03.2025 - 06.2025
Customer Advocate
CARVANA
09.2024 - 03.2025
Driver
GENERAL RUBBER & PLASTICS
04.2024 - 09.2024
Kitchen Manager
BoomBozz Pizza & Taphouse
10.2023 - 04.2024
Amazon Delivery Associate
First Drive Logistics
04.2023 - 10.2023
Field Service Technician
AdvaCare Systems
02.2020 - 05.2021
General Manager
Dominos Pizza
02.2004 - 10.2007
Fireman//Engineer
Stanford City Fire Department
02.1998 - 05.2015
(A.S.) - Computer and IT Technology
Bluegrass Community and Technical College