Shawn Stephens
Terre Haute
Summary
Versatile professional with over nine years of experience in the community mental health filed, implementing software and performance improvement strategies, and ensuring compliance with safety regulations. Adept at multitasking under pressure while maintaining high-quality standards and effective communication. Seeking to leverage skills and experience in a challenging role to contribute to team success and organizational growth.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Mixer
Maker's Pride
Terre Haute
10.2025 - 02.2026
- Documented batch information and ingredient usage accurately for records.
- Collaborated with team members to troubleshoot mixing issues effectively.
- Maintained cleanliness and organization of work area and equipment.
- Monitored mixing processes for quality control and adherence to standards.
- Followed recipes and specifications to ensure product consistency.
SQL/EMR Specialist
Hamilton Center Inc.
Terre Haute
01.2024 - 05.2025
- Troubleshot and resolved a variety of software, hardware, network and system issues for customers.
- Collaborated with cross-functional teams such as development engineers to resolve complex issues quickly and efficiently.
Health Informatics Specialist
Hamilton Center Inc.
Terre Haute
08.2019 - 01.2024
IS Support Representative
Hamilton Center Inc.
Terre Haute
06.2015 - 08.2019
- Programmed digital mixers with specific settings for each event based on individual client needs.
- Collaborated with other departments to ensure that customer orders were filled promptly and accurately.
- Expertly operated batch mixer to produce high quality products in a timely manner.
- Trained new employees on the use of batch mixing machinery and related processes.
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Built relationships with customers through active listening, empathy and communication skills.
Education
Bachelor of Science (B.S.) - Business Administration and Management
University of Phoenix
Phoenix, AZ, US 04.2021 - 01.2023
Associate in Arts (A.A.) - Information Technology
University of Phoenix
Phoenix, ArizonaSkills
- Business Analysis
- Analytical Skills
- Data Management
- Project Management
- Strategic Thinking
- Growth Mindset
- Resiliency
- Active listening
- Adaptability
Certification
- Intermediate SQL
- Introduction to SQL
- Adult and Child First Aid/CPR/AED
Timeline
Mixer
Maker's Pride
10.2025 - 02.2026
SQL/EMR Specialist
Hamilton Center Inc.
01.2024 - 05.2025
Bachelor of Science (B.S.) - Business Administration and Management
University of Phoenix
04.2021 - 01.2023
Health Informatics Specialist
Hamilton Center Inc.
08.2019 - 01.2024
IS Support Representative
Hamilton Center Inc.
06.2015 - 08.2019
Associate in Arts (A.A.) - Information Technology
University of Phoenix