Shawne Mays
Martinsville
Overview
3
3
years of professional experience
Work History
csr
pizza king
Plainfield
02.2025 - Current
- Assisted customers with menu selections and order placements.
- Handled cash and processed payments accurately.
- Maintained cleanliness and organization of dining area.
- Addressed customer inquiries and resolved complaints effectively.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
Housekeeping and Laundry Attendant
Waters of Martinsville
Martinsville
07.2022 - 01.2024
- Maintained cleanliness of guest rooms and common areas for optimal guest experience.
- Managed laundry operations, ensuring proper washing and drying of linens and uniforms.
- Disinfected surfaces and high-touch areas to ensure a safe environment for guests.
- Organized housekeeping supplies and equipment to streamline daily workflow efficiency.
- Assisted team members in training new staff on cleaning protocols and standards.
- Reported maintenance issues promptly to ensure timely repairs and guest satisfaction.
- Adhered to safety procedures while handling cleaning chemicals and equipment responsibly.
- Stocked linen closets with fresh linens and supplies.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Sanitized surfaces throughout the facility including countertops, door handles.
- Changed bed sheets daily according to hotel standards and procedures.
- Followed established safety guidelines while operating equipment such as vacuum cleaners.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Organized storage areas for efficient use of space.
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Swept walkways around the building exterior as part of outdoor cleaning tasks.
- Reported any maintenance issues to the manager immediately for resolution.
- Inspected each room after housekeeping staff completed their work.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Interacted pleasantly with clients and guests when performing daily duties.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Skills
- Customer service
- Order processing
- Cash handling
- Complaint resolution
- Menu knowledge
- Cleaning standards
Timeline
csr
pizza king
02.2025 - Current
Housekeeping and Laundry Attendant
Waters of Martinsville
07.2022 - 01.2024