Overview
Work History
Skills
Timeline
Generic

Shawne Mays

Martinsville

Overview

3
3
years of professional experience

Work History

csr

pizza king
Plainfield
02.2025 - Current
  • Assisted customers with menu selections and order placements.
  • Handled cash and processed payments accurately.
  • Maintained cleanliness and organization of dining area.
  • Addressed customer inquiries and resolved complaints effectively.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Followed up with customers to ensure their satisfaction.

Housekeeping and Laundry Attendant

Waters of Martinsville
Martinsville
07.2022 - 01.2024
  • Maintained cleanliness of guest rooms and common areas for optimal guest experience.
  • Managed laundry operations, ensuring proper washing and drying of linens and uniforms.
  • Disinfected surfaces and high-touch areas to ensure a safe environment for guests.
  • Organized housekeeping supplies and equipment to streamline daily workflow efficiency.
  • Assisted team members in training new staff on cleaning protocols and standards.
  • Reported maintenance issues promptly to ensure timely repairs and guest satisfaction.
  • Adhered to safety procedures while handling cleaning chemicals and equipment responsibly.
  • Stocked linen closets with fresh linens and supplies.
  • Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
  • Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
  • Sanitized surfaces throughout the facility including countertops, door handles.
  • Changed bed sheets daily according to hotel standards and procedures.
  • Followed established safety guidelines while operating equipment such as vacuum cleaners.
  • Provided excellent customer service to ensure guest satisfaction levels were met.
  • Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
  • Delivered requested items such as additional pillows or blankets promptly to guests.
  • Washed, dried, folded and ironed clothes according to customers' preferences.
  • Removed garbage from trash containers in public areas and guest rooms on a regular basis.
  • Maintained an organized supply closet ensuring that all materials were labeled correctly.
  • Organized storage areas for efficient use of space.
  • Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
  • Swept walkways around the building exterior as part of outdoor cleaning tasks.
  • Reported any maintenance issues to the manager immediately for resolution.
  • Inspected each room after housekeeping staff completed their work.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.

Skills

  • Customer service
  • Order processing
  • Cash handling
  • Complaint resolution
  • Menu knowledge
  • Cleaning standards

Timeline

csr

pizza king
02.2025 - Current

Housekeeping and Laundry Attendant

Waters of Martinsville
07.2022 - 01.2024

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Shawne Mays