Shawn Varghese Mathew

Key Achievements

• Exceeded growth targets within 11 months.
• Recovered £10,000+ in outstanding invoices.
• Developed a pricing strategy following a 6-month market analysis that contributed to accelerated sales growth.
• Established sustainable lead-generation processes for clients and staff recruitment.

Core Responsibilities

• Business development and client relationship management.
• Invoicing, payroll, compliance, RTW, and visa administration.
• Marketing strategy and content creation.
• Vendor and stakeholder management.
• Onshore team leadership and performance management.

Client: Interact Medical Recruitment, Milton Keynes, UK

• 360 degree recruitment.
• Exceeding placement targets
• Chasing conflict resolutions

Client - Eden Brown Synergy - Corporate Services | Senior Recruitment Consultant | Leeds, UK

• 180 degree recruitment
• Exceeded placement goals
• Senior operations, IT operation, Project and Programme Management roles

Client - Geometric International Results | Vetting For HMRC

• Coordinating placement of various agency staffs, name changes, cancellations with NHS bank team.
• Provided end to end service and conflict resolutions to all stakeholders.
• Managed end-to-end vetting process, ensuring compliance with HMRC policies and procedures.

• Assisted existing and new customers for various investment opportunities
• Chat and calls

• Facilitated the de-escalation of intense customer interactions by guiding and training new staff
• Troubleshot and rectified issues regarding transactions, statements, payments, and a range of other banking services
• Cross selling and providing over and above customer service interactions.

• Built long-lasting customer relationships by providing helpful, informative and attentive customer service.
• Processed cash and card payments during busy shopping periods, limiting customer wait times.
• Maintained excellent team relationships by proactively helping colleagues solve complex customer complaints, issues and requests.

• Client: Everything Everywhere formely known as Orange Telecom, UK.
• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Provided clear and concise step-by-step technical support to guide clients.
• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.