Summary
Overview
Work History
Education
Skills
Certification
Technical Tools
Timeline
Generic

Shay Golden

Columbus

Summary

Certified Clinical Medical Assistant with over 3 years of experience in clinical care, administrative support, and revenue cycle processes. Brings working knowledge of billing and coding through hands-on authorization work. Reliable, detail-oriented, and equipped to support efficient healthcare operations from the front to the back office.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant / Prior Authorization Specialist

Upperline Health
Columbus
07.2022 - Current
  • Perform prior authorizations for prescriptions, DME, diagnostic imaging, and minor surgeries for 5+ providers across Indiana.
  • Conduct insurance verification and eligibility checks; pull and organize patient charts and documentation needed for timely approvals.
  • Prepare charts in Athena EMR for the local provider to support efficient visits.
  • Apply CPT and DX coding knowledge to ensure accurate submissions.
  • Cross-trained in front desk functions: scheduling, check-in/out, referrals, and patient inquiries.
  • Maintain HIPAA compliance and accurate records in a fast-paced, multi-provider environment.

Commercial Cleaner

Frantz Building Service
Columbus
02.2021 - 02.2022
  • Independently manage cleaning schedules, and sanitize high-traffic areas with attention to infection control.
  • Support team collaboration, and keep environments organized and professional.

Certified Nursing Assistant

Various Facilities
Columbus
06.2018 - 02.2020
  • Assisted patients with daily living activities; documented vitals and supported interdisciplinary teams.
  • Fostered compassionate relationships and maintained clean patient environments.

Education

Medical Assistant Certification -

Trainer Connect
Columbus, IN
08.2021

High School Diploma -

Columbus Signature Academy New Tech Campus
Columbus, IN
05.2021

Certified Nursing Assistant (CNA) -

Ivy Tech Community College of Indiana
Columbus, IN
05.2019

Skills

  • Insurance verification
  • EMR management
  • HIPAA compliance
  • Attention to detail
  • Team collaboration
  • Patient care coordination
  • Prior authorizations
  • Medical billing and coding

Certification

  • Certified Clinical Medical Assistant, 2021-08-01, 2025-10-01
  • Podiatric X-ray License, Indiana
  • CPR/BLS, 2021-07-01, 2023-07-01

Technical Tools

  • Athena EMR
  • Insurance portals for PAs and verifications
  • Microsoft Office & email communication
  • CPT & ICD-10 coding

Timeline

Certified Clinical Medical Assistant / Prior Authorization Specialist

Upperline Health
07.2022 - Current

Commercial Cleaner

Frantz Building Service
02.2021 - 02.2022

Certified Nursing Assistant

Various Facilities
06.2018 - 02.2020

Medical Assistant Certification -

Trainer Connect

High School Diploma -

Columbus Signature Academy New Tech Campus

Certified Nursing Assistant (CNA) -

Ivy Tech Community College of Indiana

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Shay Golden