Shayam Nandan Kumar
GAYA
Summary
Dynamic Branch Manager with a proven track record at ICICI Bank, adept in operations management and banking. Excelled in driving a 25% YoY growth in MSME loan advances and enhancing customer satisfaction through innovative marketing campaigns and strategic advisory services. Skilled in loan servicing and team leadership, demonstrating exceptional operational and interpersonal abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Manager
ICICI Bank Ltd
06.2021 - Current
- Communicated and implemented new ideas and strategies to improve sales, marketing, and staff development.
- Created marketing campaigns to increase brand awareness among local businesses and consumers.
- Managed a portfolio of MSME clients with an average book size of ₹ 60 crore, driving a 25% YoY growth in advances
- Conducted financial analysis and credit appraisals for MSME loan proposals, ensuring adherence to risk and compliance standards
- Provided advisory services to MSME clients on cash flow management, loan structuring, and government schemes like CGTMSE and MUDRA
- Directed daily branch operations,compliance and audit , leading the team to exceed monthly sales goals.
Deputy Branch Manager
ICICI Bank Ltd
04.2018 - 05.2021
- Developed and maintained compliance policies, procedures, and internal controls to ensure regulatory requirements were met.
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Monitored daily operations of the customer service department including call volume metrics and quality assurance scores.
Relationship Manager, Business Loan Group
ICICI Bank Ltd
07.2016 - 03.2018
- Analyzed financial statements, tax returns, credit reports and other documents to determine creditworthiness of prospective borrowers.
- Performed periodic audits of client accounts for accuracy and completeness.
- Assisted customers in developing strategies for debt restructuring or refinancing when necessary.
- Maintained an organized portfolio of existing business loans by monitoring payment status and evaluating borrower performance.
- Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Submitted applications to credit analysts for verification and recommendation.
- Help to regularized the sub standard assets or irregular accounts.
Education
POST GRADUATE DIPLOMA IN BANKING AND FINANCE -
MANIPAL UNIVERSITY
01-2016
B.B.A -
Ranchi University
06-2014
Skills
- Accounting
- Branch Operations
- Branch Compliance
- Cross Selling
- Mutual Funds
- NRI Services
- Life Insurance
- MSME SALES
- Loan Servicing
Certification
- Depository Certifcate By Nism
- AMFI Certified By NISM
- Irda
LANGUAGES KNOWN
Hindi
English
Timeline
Branch Manager
ICICI Bank Ltd
06.2021 - Current
Deputy Branch Manager
ICICI Bank Ltd
04.2018 - 05.2021
Relationship Manager, Business Loan Group
ICICI Bank Ltd
07.2016 - 03.2018
POST GRADUATE DIPLOMA IN BANKING AND FINANCE -
MANIPAL UNIVERSITY
B.B.A -
Ranchi University
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