Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAYANTANI GOHO

SALES AND MARKETING
Kolkata

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
3
3
Certifications
4
4
Languages

Work History

Assistant Manager

VANAZ ENGINEERS LIMITED
09.2022 - Current
  • Monitoring day-to-day operations to meet performance, quality and service expectations.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the shop floor.
  • Scheduled staff shifts to ensure proper assembly of industrial gas equipment products like pressure regulators, slam shutt off valves,safety relief valve during peak manufacturing hours without exceeding labor budgets.
  • Prepare monthly production and dispatch plan to planning department.
  • Updating all records and documents of ISO 9001-2000
  • Sending quotation of standard products of Gas Equipment Department to customer.
  • Review customer’s pending orders using SAP ERP system and manage open orders for optimal work flow
  • Verification and approval of purchase orders received from customer and issuing acceptance of order using SAP ERP system for customer.
  • Issue test / warranty certificates of products as required by the customer.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Generated repeat business through exceptional customer service.



Branch Manager

MITRA SK PVT LTD
08.2019 - 09.2022
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Design and implement the quarterly strategic sales plan that to meet the annual sales targets, maintain and expand organization's customer base and ensure a strong presence in the region.
  • Define and enforce the organisational quality management procedures, including the ISO 9000 certification and Export Inspection Council (EIC) audits.
  • Responsible to maintain quality standards of the mineral and environmental testing laboratory, including participation in various Interlaboratory Comparison Testing (ILCT) and Proficiency (PT) testing program's.
  • Manage training and development of staff, including technical inspection trainings and OHSAS 18001:2007 Occupational Health and Safety Management safety trainings for site team and ISO/IEC 17025:2017 for maintaining quality management system of the laboratory.
  • Achievements: Achieved 75.8% sales against a 24 million INR annual target for the Branch for Financial Year 2020 -21. Achieved 95.5% sales against a 22 million INR annual target for the Branch for Financial Year 2019 -20.
  • Increased the client base of the Branch by 30% between Financial Year 2019-21.
  • Revived the Mill scale inspection business at Dharamtar Port in Maharashtra in 2019-20 generating as annual revenue of 1.2 million INR.
  • Initiated the Container inspection business line in the Mumbai Branch in Financial Year 2020-21, for inspection of Lead and Zinc Ingots exported to Japan and China by Hindustan Zinc Ltd, generating aa annual revenue of 2.8 million INR.
  • Initiated the first time Cargo Inspection of GBFS (Granulated Blast Furnace Slag) Shipment Contract of Mumbai Port from Heidelberg Cement Group in Financial Year 2020-21

Customer Relationship Executive

MITRA SK PVT LTD
10.2013 - 08.2019
  • Optimized internal processes related to billing, documentation management, and reporting systems, ensuring smooth operations throughout the organization.
  • Provided comprehensive training for new hires, resulting in faster acclimation periods and higher performance standards across the team.
  • Continuously updated knowledge on industry trends and competitors'' offerings to maintain a competitive edge in the marketplace.
  • Increased customer satisfaction through efficient handling of inquiries, complaints, and concerns.
  • Performed detailed data analysis on customer feedback, leading to actionable insights for business growth initiatives.
  • Contributed to customer retention efforts by resolving complex issues promptly and professionally.
  • Strengthened customer relationships by providing timely and accurate information on products and services.
  • Managed a portfolio of key accounts, ensuring optimal levels of service delivery and maintaining long-term relationships.
  • Implemented CRM software to streamline communication processes with clients for improved interaction quality.
  • Conducted regular follow-ups with customers to ensure the highest level of satisfaction and address any potential issues proactively.
  • Maximized team efficiency by implementing workflow improvements aimed at enhancing overall productivity levels.
  • Prepared Power BI presentations for customer for review of company's performance.
  • Maintained daily real time Information Management Systems (IMS) observation reports of mineral inspection for various commodities within 24 Hrs of cargo vessel discharging the port.
  • Managed customer complaints of Tata Steel Ltd., Ferro Alloys and Mineral Division and Ispat Alloys Ltd. for the export shipment of High Carbon Ferro Chrome.
  • Prepared and submitted final priced offers against online and offline customer Request for Quotations (RFQs).

Marketing Executive

FREEZECO PVT LTD
01.2013 - 07.2013
  • Leveraged data-driven insights and customer feedback to continuously refine marketing strategies for optimal results.
  • Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Responsible for developing the marketing operations strategy, continually monitoring and improving the overall performance of HVAC operations.
  • Conducted site measurements and architectural layout studies of the Air Conditioning project sites.
  • Developed Air Conditioning Project Diagrams, in AUTOCAD and performed Heat Load Calculations.
  • Prepared priced offer and submitted price offer with the detailed Bill Of Quantities for the project



Marketing Executive

Swastik Allied Eng. Pvt. Ltd.
08.2012 - 12.2012
  • Leveraged data-driven insights and customer feedback to continuously refine marketing strategies for optimal results.
  • Boosted lead generation with targeted email marketing strategies and social media advertising.
  • Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
  • Increased customer loyalty through the development of tailored loyalty programs and personalized marketing efforts.
  • Developed strong relationships with key industry influencers, leading to increased brand exposure and partnership opportunities.
  • Negotiated favorable contracts with vendors, ensuring high-quality services at lower costs.
  • Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
  • Conducted site measurements and architectural layout studies of the Air Conditioning project sites.
  • Developed Air Conditioning Project Diagrams, in AUTOCAD and performed Heat Load Calculations.
  • Prepared priced offer and submitted priced offer with the detailed Bill Of Quantities for the project to the customer.

Education

B.TECH - Mechanical Engineering

Institute of Technical Education And Research
ORISSA
04.2001 -

HIGH SCHOOL - Science Education

MGM ENGLISH MEDIUM SCHOOL
ROURKELA
04.2001 -

ALL INDIA SECONDARY SCHOOL EXAMINATION - Science Education

MGM ENGLISH MEDIUM SCHOOL
ROURKELA
04.2001 -

Skills

  • Task Delegation
  • Product and service knowledge
  • Employee Scheduling
  • Employee Performance Evaluations
  • Operations Management
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Staff Development
  • Negotiation and Conflict Resolution
  • Excellent Communication
  • Documentation And Reporting
  • Relationship Building

Certification

Certified ISO/IEC 17025:2017 Quality Management Training: Laboratory testing and calibration of chemical testing instruments. Internal audit training for ISO/IEC 17025:2017 compliance.

Timeline

Assistant Manager

VANAZ ENGINEERS LIMITED
09.2022 - Current

Certified ISO/IEC 17025:2017 Quality Management Training: Laboratory testing and calibration of chemical testing instruments. Internal audit training for ISO/IEC 17025:2017 compliance.

10-2019

Branch Manager

MITRA SK PVT LTD
08.2019 - 09.2022

Customer Relationship Executive

MITRA SK PVT LTD
10.2013 - 08.2019

Marketing Executive

FREEZECO PVT LTD
01.2013 - 07.2013

Marketing Executive

Swastik Allied Eng. Pvt. Ltd.
08.2012 - 12.2012

Industrial training -Cold rolling mill.

05-2011

Mechanical engineering workshop, 3D modelling using CATIA software.

03-2010

B.TECH - Mechanical Engineering

Institute of Technical Education And Research
04.2001 -

HIGH SCHOOL - Science Education

MGM ENGLISH MEDIUM SCHOOL
04.2001 -

ALL INDIA SECONDARY SCHOOL EXAMINATION - Science Education

MGM ENGLISH MEDIUM SCHOOL
04.2001 -

Similar Profiles

CREATE PROFILE
SHAYANTANI GOHOSALES AND MARKETING