Shayesta farheen
Clinical research Fresher
Tumkūr
Summary
An aspiring clinical research coordinator with certification in clinical research and management looking to switch career to research domain with great passion towards health care domain and love for patient care and related activities. An author of various research papers submitted in national and international conferences. Owns bachelors degree in medical electronics as well as masters degree in digital electronics hence possesses adept knowledge of both healthcare and technical domain.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Senior Customer Care Manager
InfoBaskets
02.2018 - 03.2020
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Championed continuous improvement initiatives within the department, fostering an innovative culture focused on delivering exceptional customer experiences.
Customer Support Executive
InfoBaskets
02.2017 - 02.2018
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Bachelor of Engineering - MEDICAL ELECTRONICS ENGINEERING
Sri Siddhartha Institute of Technology
Tumkūr, India 04.2001 -
Master of Technology - Digital Electronics
Sri Siddhartha Institute of Technology
Tumkūr, India 04.2001 -
Skills
Exceptional communication
Certification
ADVANCED PROGRAMME FOR CLINICAL RESEARCH AND MANAGEMENT
Additional Information
CAREER BREAK
2020-2021 career break was due to unfortunate lockdown during COVID-19
2021-2024- I took a career break to focus on my pregnancy and early growing years of my child. During this time i kept my self updated by attending webinars and workshops on the recent industry trends.
2025- Upskilled myself by taking up a certification course on clinical research and management.
Highly motivated to rejoin the workforce in a role that leverages my skills and allows me to showcase my knowledge and capabilities. Excited and looking forward to take on new challenges.
Timeline
ADVANCED PROGRAMME FOR CLINICAL RESEARCH AND MANAGEMENT
03-2025
Senior Customer Care Manager
InfoBaskets
02.2018 - 03.2020
Customer Support Executive
InfoBaskets
02.2017 - 02.2018
Bachelor of Engineering - MEDICAL ELECTRONICS ENGINEERING
Sri Siddhartha Institute of Technology
04.2001 -
Master of Technology - Digital Electronics
Sri Siddhartha Institute of Technology
04.2001 -
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