Shayla Brown
Dunkirk
Summary
Personable and very versatile treatment coordinator with a several-year track record of providing consistent and professional assistance to dental patients. Committed to communicating the best standards of treatment according to the dentist's and orthodontist diagnosis. Responsible and reliable to manage the workload of several patients and their needs!
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
1
1
Certification
Work History
Treatment Coordinator/Front Office Assistant/Orthodontic Assistant
D4C Dental Brands
Muncie
03.2020 - Current
- Coordinated patient treatment plans with orthodontic professionals and staff.
- Managed patient scheduling and appointment reminders effectively.
- Assisted patients with insurance verification and benefits explanation.
- Assist in orthodontic procedures. (Bandings, debands, Invisalign , etc.
- Take radiographs.
- Educated patients on treatment options and procedures clearly.
- Maintained accurate patient records in electronic health systems.
- Collaborated with dental teams to ensure seamless patient flow.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Conducted financial consultations with patient and set up payment plans.
Dental Assistant
Rector family dental
Muncie
02.2014 - 04.2018
- Assisted dentists during procedures to ensure patient comfort and efficiency.
- Prepared examination rooms and sterilized instruments for dental procedures.
- Managed patient records using electronic health record systems for accurate documentation.
- Assisted pediatric dentists during examinations and procedures.
- Prepared treatment rooms with necessary instruments and materials.
- Educated parents and children on oral hygiene practices.
- Supported patients in feeling comfortable during visits.
- Assisted the dentist during a variety of treatments such as restorations, crowns, bridges, root canals, extractions and scaling and cleaning procedures.
- Assisted dentist with completing procedures.
- Scheduled appointments according to established protocol.
- Assisted dentists in providing dental treatment to pediatric patients.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
Jay County High School
Portland , INSome College (No Degree) - Dental Assistant
Ross Medical Education Center
Fort Wayne, INSkills
- Patient treatment coordination
- Patient scheduling management
- Dental procedure assistance
- Customer relationship management
- Financial consultation
- Radiograph imaging
- Attention to detail
- Very dependable
- Compassionate
- Paitent education on treatments
- Effective communication
- Treatment Planning
- Patient care coordination
- Appointment scheduling
- Follow-up care
- Customer service
- Goal setting
- Quality assurance
Certification
- Radiology license
- Coronal polishing
Timeline
Treatment Coordinator/Front Office Assistant/Orthodontic Assistant
D4C Dental Brands
03.2020 - Current
Dental Assistant
Rector family dental
02.2014 - 04.2018
Jay County High School
Some College (No Degree) - Dental Assistant
Ross Medical Education Center