Shayla Brown
Dunkirk
Summary
Dynamic Front Office Coordinator at D4C Dental Brands, recognized for enhancing patient satisfaction through streamlined check-in processes and effective schedule coordination. Leveraged customer service expertise and office management skills to train staff and maintain efficient operations, ensuring compliance and improving workflow efficiency.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
D4C Dental Brands
03.2020 - Current
- Coordinated patient scheduling and office communications to enhance workflow efficiency.
- Managed front desk operations, ensuring compliance with D4C Dental Brands protocols.
- Streamlined patient check-in processes, improving overall patient experience and satisfaction.
- Trained new front office staff on operational procedures and customer service excellence.
- Developed and maintained filing systems to ensure accurate record-keeping and information retrieval.
Education
High School Diploma -
Jay County High School
Portland IN06.2011
Skills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Office management
- Calendar management
- Office organization
- Document management
- Schedule coordination
- Sensitive information handling
- Call routing
Timeline
Front Office Coordinator
D4C Dental Brands
03.2020 - Current
High School Diploma -
Jay County High School