SHAYNE GOMES
Hospitality Expert, Customer Service Trainer, Singer-Songwriter, Voice Over Artist, Music Producer & Educator
Mumbai, Mahim
Summary
Knowledgeable & Educated Hospitality Expert & Music Professional with exceptional leadership, planning & relationship-building skills. Detail-oriented & hardworking, with more than a decade of 5 Star International cross culture professional work experience. Adept at working with individual professionals as well as larger organizations.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Founding Manager
Cafe Parking Lot
Karjat
12.2021 - Current
- Worked closely with the owner in setting up and starting Cafe Parking Lot, monitoring each phase of developmental success
- Analyzed and presented financial standings and cost effectiveness to founder & owner
- Established and implemented business procedures and process improvements
- Managed restaurant scheduling, food & beverage service and customer service experience
- Handled business administration functions such as payroll, cash register counting, and supply ordering
- Recruited local villagers as staff & trained them to consistently exceed customers expectations and provide superior service
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Motivated staff to perform at peak efficiency and quality
- Oversaw food preparation and monitored safety protocols
- Negotiated contracts with suppliers to secure competitive prices for products
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Developed unique events and special promotions to drive sales
- Monitored and adjusted pricing, discounts and promotions to maximize profitability
Music Educator/Music Producer & Recording Artist
Vivek Music Academy/TSM/SGM
Mumbai
11.2022 - Current
- Department Head of 'Learn to sing & play' Music Module
- Planned and executed targeted lesson plans to instruct on music theory, ear training, piano playing, vocal development and performance etiquette
- Mentored struggling students with individualized approach to enhance learning
- Mentored students of different ages and backgrounds in music theory, composition and performance
- Assessed student performance and provided constructive feedback to guide progress
- Tailored instructions to meet individual student needs and cultivated inclusive learning environment
- As a performer, represented India at the World Choir Olympics in China & Germany with the Stop Gaps Choral Ensemble & won 2 Silver medals & 1 Bronze for the Country
- Back up vocalist for A.R.Rahman 'Satyameva Jayate' with International band Superheavy, Clinton Cerejo, Vishal Bharadwaj, Richa Sharma
- Recording Artist for Mahindra Rise (We are Mahindra)
- Sessions vocalist at many live music venues in Mumbai, Pune & Abu Dhabi
Inflight Cabin Senior
Etihad Airways
Abu Dhabi
01.2017 - 06.2020
- Overall in charge of guest service delivery, crew performance & safety on board the aircraft
- Head of inflight operations on board narrow body aircrafts
- Developed and implemented comprehensive training programs to increase employee productivity and morale
- Conducted 5 star hospitality service delivery trainings
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Demonstrated leadership skills in managing projects from concept to completion
- Applied effective time management techniques to meet tight deadlines
- Maximized performance by monitoring daily activities and mentoring team members
- Worked effectively & efficiently in fast-paced environments
- Trained in first aid and life saving procedures
- Was very instrumental in generating a 7% increase is ticket sales (AMD-AUH-JFK/ORD) sector
Food & Beverage Manager
Etihad Airways
Abu Dhabi
02.2013 - 06.2017
- Managed Entire Food & Beverage service delivery on board the aircraft
- Worked hand in hand with the chef onboard - curating tailor made experiences for guests in First and Business Class
- Menu discussions with guests, promoting different wines on board - wine & food pairing
- Ensured 5 star impeccable service to guests on board while maintaining a top class working environment.
- Conducted 5 star hospitality standards service trainings
- Mentored & coached crew on delivering exceptional & genuine hospitality services
- Documented On Board Cabin reports, recognizing discrepancies and promptly addressing for resolution
- Cross-trained crew to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and guests
- Managed crew performance on board and providing constructive feedback for the same
- Received many recognitions from guests as well as crew
Assistant Manager - Food & Beverage
Grand Hyatt Mumbai, Fifty Five East Restaurant
Mumbai
06.2011 - 01.2013
- Was among the 7 students selected from all over India for the Corporate Leadership Trainee Program via Campus Recruitment in July 2011 (CLT – Hyatt)
- Thereafter, exactly a year later successfully graduated to becoming an Assistant Manager in Food & Beverage Service (Fifty Five East ‐ Award winning multi cuisine restaurant)
- Achieved the highest “Medallia” (Customer Satisfaction Survey) scores for the restaurant
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Achieved the highest “Gallup” (Employee Satisfaction Survey) score for the restaurant
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Very Good knowledge of Beverage Management, Competitor Analysis, Menu Engineering (Food & Beverage Promotions)
Intern Trainee
Jumeirah Group of Hotels Dubai
Dubai
10.2009 - 03.2010
Education
Bachelor of Music - Music Production & Contemporary Performance
True School Of Music, Vijaybhoomi University
Karjat, India 10.2020 - Current
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management, Mumbai
Dadar, Mumbai, India 07.2008 - 06.2011
Senior School Certificate ( Class XII) - Arts
Institute St. Xavier’s College
Mumbia, India 06.2006 - 07.2008
High School Certificate (Class X) -
Don Bosco High School, Matunga
Mumbai, India 05.2004 - 04.2005
Skills
Punctuality & discipline
Employee training
Problem-Solving
Communication Skills
Listening Skills
Strategic planning
Public speaking
Customer Service
Musical Production & Score Writing
Musical Composition & Arrangement
Timeline
Music Educator/Music Producer & Recording Artist
Vivek Music Academy/TSM/SGM
11.2022 - Current
Founding Manager
Cafe Parking Lot
12.2021 - Current
Bachelor of Music - Music Production & Contemporary Performance
True School Of Music, Vijaybhoomi University
10.2020 - Current
Inflight Cabin Senior
Etihad Airways
01.2017 - 06.2020
Food & Beverage Manager
Etihad Airways
02.2013 - 06.2017
Assistant Manager - Food & Beverage
Grand Hyatt Mumbai, Fifty Five East Restaurant
06.2011 - 01.2013
Intern Trainee
Jumeirah Group of Hotels Dubai
10.2009 - 03.2010
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management, Mumbai
07.2008 - 06.2011
Senior School Certificate ( Class XII) - Arts
Institute St. Xavier’s College
06.2006 - 07.2008
High School Certificate (Class X) -
Don Bosco High School, Matunga
05.2004 - 04.2005