Shayontika Bose
Kolkata
Summary
Dynamic professional with a proven track record at Amazon, excelling in mentoring and process improvement. Adept at coaching teams to enhance performance and reduce errors, leveraging strong communication and auditing skills. Passionate about driving business initiatives and fostering collaboration across departments to achieve operational excellence.
Overview
9
9
years of professional experience
Work History
Selling Partner Support Associate-Mentor
AMAZON
04.2021 - Current
- Mentored new hires and upskilled existing teams, enhancing team performance, and reducing errors.
- Conducted audits to identify process defects and improvement opportunities, driving site-level performance improvements.
- Provided coaching and guidance to team members, fostering professional development, and minimizing errors.
- Managed team operations in the absence of the supervisor, ensuring seamless continuity, and providing critical support to Selling Partners.
- Collaborated with cross-functional teams to identify root causes of issues, and implement business improvement initiatives.
- Certified Specialty Mentor with training in six distinct skills. Expertise includes M@, IIDP, Feeds, Brand Registry, Brand Support, and GTIN Exemption.
Content Writer
METAPERCEPT TECHNOLOGY SERVICES
02.2020 - 06.2020
- Analyzed market trends to support business development and reach target audiences.
- Created original web content, including blogs and articles, to enhance the company's branding and online presence.
- Conducted extensive web research to gather pertinent data and visuals for content creation.
- Edited website content to maintain a professional, engaging online experience.
- Designed infographics, posters, and other promotional content to support digital marketing efforts.
- Proficient in using Adobe Captivate and MS Office. Successfully leverage Confluence, Canva, Interim, Loom, and Ezgif tools.
Tendering Executive
JK ENGINEERING PVT LTD.
05.2019 - 08.2019
- Managed the end-to-end tendering process, from inception to submission, ensuring adherence to relevant procedures.
- Prepared financial, technical, and price bids, incorporating techno-legal aspects of tendering.
- Ensured accurate tender compilation, authorization, and dispatch.
- Streamlined online and offline tender submissions to enhance operational efficiency.
Tendering Executive
CORTEX CONSTRUCTION SOLUTION PVT LTD
01.2018 - 04.2019
- Oversaw the complete tendering process, including document preparation, submission, and compliance with tender specifications.
- Prepared financial, technical, and price bids, addressing techno-legal considerations, and contractual requirements.
- Maintained confidentiality of tender documents and business proposals.
- Prepared periodic clarifications and monitored tender progress.
- Contributed to talent acquisition by participating in the selection and recruitment of candidates.
- Managed onboarding of new employees, including job descriptions, payroll, and benefits administration.
- Conducted tender analysis, preparation, and submission online and offline.
Customer Care Executive
MAVEN INFOTECH
10.2016 - 12.2017
- Delivered exceptional support in voice-based processes for seamless customer service interaction.
Education
Bachelor of Arts - English
Raj College
Burdwan01.2014
Higher Secondary School Exam (CBSE) - Science
DAV Public School
MTPS, Bankura01.2011
High School Exam (CBSE) - General Science
DAV Public School
MTPS, Bankura01.2009
Skills
- MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Web Research
- Mentoring
- Coaching
- Communication (written and verbal)
- Interpersonal Skills
- Team Collaboration
- Problem Solving
Accomplishments
- Awarded the 'GEM Award' in 2023 and 2024 at Amazon for taking on additional responsibilities and assisting the team supervisor in enhancing team performance
- Awarded 'Best Employee of the Month' at Cortex Construction Solutions Pvt Ltd in the month of November
Languages
- English
- Hindi
- Bengali
Disclaimer
I hereby declare that above mentioned information is true and correct. The supportive documents can be provided on demand.
Current Designation
Selling Partner Support Associate-Mentor at Amazon
Personal Information
- Passport Number: Z5238844
- Date of Birth: 04/15/93
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Selling Partner Support Associate-Mentor
AMAZON
04.2021 - Current
Content Writer
METAPERCEPT TECHNOLOGY SERVICES
02.2020 - 06.2020
Tendering Executive
JK ENGINEERING PVT LTD.
05.2019 - 08.2019
Tendering Executive
CORTEX CONSTRUCTION SOLUTION PVT LTD
01.2018 - 04.2019
Customer Care Executive
MAVEN INFOTECH
10.2016 - 12.2017
Bachelor of Arts - English
Raj College
Higher Secondary School Exam (CBSE) - Science
DAV Public School
High School Exam (CBSE) - General Science
DAV Public School