Shazaad Chesun
Hyderabad
Summary
Dedicated to streamlining operations and promoting organizational efficiency. Strong leader and problem-solver with 18 years of experience in Accounts Payables, including 16 years in team and client handling. Subject matter expert in Procure-to-Pay processes, specializing in rapid automation and lean digital practices, leadership and people management, customer service and SLA management, vendor management and transitions, analytical problem-solving, risk management and negotiation, self-motivation and time management. Proven ability to work with cross-functional and cross-cultural teams. Strong communication, mentoring, and presentation skills. Committed to delivering solutions and driving positive impact for the company.
Overview
17
17
years of professional experience
Work History
Assistant Vice President – Service Delivery Leader
Genpact
06.2024 - Current
- Led end-to-end deliverables across regions in RTP, OTC, RTR and T&E processes
- Client: AstraZeneca
Senior Manager
Genpact
10.2020 - 06.2024
- Led end-to-end deliverables in RTP, OTC, RTR, and T&E processes
- Drove process automations and Net Promoter Score improvements
- Worked on contract management, hiring, governance decks, and SOP tracking
- Collaborated with ERC teams to ensure compliance and process controls
- Client: Alexion Pharmaceuticals Inc
Manager
Genpact
10.2016 - 01.2019
- Transitioned US Accounts Payables processes
- Oversaw resource planning, AP aging monitoring, and knowledge transfers
- Identified and implemented process improvement projects
- Client: McDonald’s Corporation LTD
Assistant Manager/Frontline Manager
Genpact
05.2013 - 09.2016
- Managed people and client coordination for AP processes
- Resource planning and daily delivery tracking
- Initiated process improvements and upskilling for team leaders
- Client: Yahoo! EMEA
Team Leader
Datamatics Global Services Ltd
05.2011 - 01.2013
- Managed 3 international AP projects and 1 domestic client
- Worked on process improvements and pre-sales solutions as an AP SME
Senior Process Associate
Tata Consultancy Services (TCS)
12.2007 - 05.2011
- Handled end-to-end P2P processes for global entities
- Managed process transitions and led multiple projects on process improvements
- Ensured SOX compliance and prepared MIS reports
- Client: Avery Dennison
Education
B.Com -
Vartak College
Mumbai01.2007
H.S.C -
Vartak College
Mumbai01.2004
S.S.C -
B.J.P.C. Institution
Mumbai01.2002
Skills
- End-to-End Procure-to-Pay (P2P) Operations Over sigh
- Team Leadership and Mentoring
- People and Stakeholder Management
- Strategic Planning and Execution
- Cross-functional Team Collaboration
- Effective Decision-Making
- Change Management
- Process Optimization and Standardization
- SLA/KPI Monitoring and Management
- Risk and Compliance Management
- Budget Allocation and Cost Control
- Governance and Performance Reporting
- Transition and Process Migration Expertise
- Rapid Automation and Lean Digital
- Implementation of Robotics Process Automation (RPA)
- Accounts Payable Automatio
- Building and Strengthening Client Relationships
- Negotiation and Conflict Resolution
- Driving Net Promoter Scores (NPS) Improvement
- Client Value Share Initiatives
- Root Cause Analysis for Process Gaps
- Structured Problem-Solving Methodologies (Lean Six Sigma)
- SOX Compliance and Internal Controls
- Risk Assessment and Mitigation
- Strong Communication and Presentation Skills
- Adaptability and Quick Learning
- Collaboration with Cross-Cultural Teams
- Negotiation and Influence
- Employee Engagement and Development
Languages
English
Hindi
Gujarati
Marathi
Key Projects and Achievements
- Rapid Automation Initiatives, Successfully implemented OCR and automation for invoices, releasing 12 FTEs., Designed and implemented 6 robots for employee screening, releasing 15 FTEs.
- Process Improvements, Reduced AP debit balances by $275k through structured problem-solving projects., Streamlined audit processes, reducing FTE requirements from 5 to 3., Reduced invoice exception cycle time from 7 days to 3 days.
- Global Exposure, Transitioned McDonald’s Corporation AP processes in the USA., Traveled to the USA (Ohio, Columbus & Mentor) for AP process transitions and client training.
- Awards & Certifications, GB Certified, Certified S.E.A.L. Graduate from Genpact., Multiple 'Gold Awards' for outstanding performance in Genpact., Champions’ League Award for Best Green Belt Project at TCS.
Hobbies and Interests
- Playing sports
- Traveling
- Trekking
- Listening to music
- Acting
- Interacting with people
Disclaimer
I hereby declare that all the information provided above is correct to the best of my knowledge and belief.
Personal Information
- Passport Number: V 5055593
- Date of Birth: 01/14/86
- Nationality: Indian
Timeline
Assistant Vice President – Service Delivery Leader
Genpact
06.2024 - Current
Senior Manager
Genpact
10.2020 - 06.2024
Manager
Genpact
10.2016 - 01.2019
Assistant Manager/Frontline Manager
Genpact
05.2013 - 09.2016
Team Leader
Datamatics Global Services Ltd
05.2011 - 01.2013
Senior Process Associate
Tata Consultancy Services (TCS)
12.2007 - 05.2011
B.Com -
Vartak College
H.S.C -
Vartak College
S.S.C -
B.J.P.C. Institution
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