Shazali Sanober
Bangalore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls / email & Chat and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Expert Callers Pvt Ltd
Bangalore
03.2023 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Made outbound calls to obtain account information.
Administrative Assistant
Global Solutions International
Mumbai
02.2022 - 02.2023
- Provided customer service to patrons purchasing tickets for events.
- Created ticketing packages and offers for customers.
- Assisted with the set-up of ticket sales platforms.
- Resolved customer complaints in a timely manner.
Education
Associate of Arts -
St Josephs
Bangalore04-2013
High School Diploma -
Florence High School
Bangalore04-2011
Skills
- Scheduling
- Inbound and Outbound Calling
- Complaint resolution
- Product Promotion
- Customer Relations
- Call Center Operations
- Complaint Handling
- Adaptive team player
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Timeline
Customer Service Representative
Expert Callers Pvt Ltd
03.2023 - 03.2024
Administrative Assistant
Global Solutions International
02.2022 - 02.2023
Associate of Arts -
St Josephs
High School Diploma -
Florence High School
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