Shazan Ali
Gurugram/New Delhi
Summary
Head of International Operations experienced in managing group travel and logistics across CIS region, Middle East, South Asia, Central Asia, and Asia-Pacific. Delivered over 300 group tours through effective customer handling, vendor management, and cost optimization. Focused on advancing opportunities in UK or EU travel, tourism, or hospitality sectors.
Overview
5
5
years of professional experience
Work History
Head of International Operations
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Gurugram/New Delhi
08.2024 - Current
- Directed international operations across CIS, Middle East, and Asian markets, achieving operational efficiency and high client satisfaction.
- Developed comprehensive destination strategies and strengthened global vendor partnerships to enhance service delivery.
- Supervised diverse teams and managed real-time escalations to ensure seamless travel experiences.
International Operations Manager
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Gurugram/New Delhi
08.2023 - 07.2024
- Regional Expertise: Managed end-to-end operations across Dubai, Thailand, Turkey, Azerbaijan (Baku), Kazakhstan (Almaty), and Georgia to optimize market performance.
- Product Development: Designed tailored itineraries and negotiated competitive pricing, enhancing the company's global offerings.
- Cross-Functional Collaboration: Partnered with Sales teams to enhance package quality, directly addressing client feedback and adapting to market trends.
Operations Executive & Tour Manager
WanderOn
02.2021 - 08.2023
- Streamlined B2B coordination and procurement processes for WanderOn and Workcations.com, enhancing supplier relationships and operational efficiency.
- Led domestic and international group tours, managing logistics, transport, and accommodation to deliver exceptional client experiences.
- Developed strategic partnerships to enhance customer engagement and brand loyalty.
- Coordinated cross-functional teams to streamline project execution and communication.
- Analyzed market trends to inform product development and marketing strategies.
Education
Diploma in Turkish Language & Literature -
JMI
01-2022
Advanced Diploma in Turkish Language & Literature -
JMI
01-2021
Master of Travel and Tourism Management -
Jamia Millia Islamia
01-2020
Bachelor of Business Administration -
Jamia Millia Islamia
01-2018
Skills
- International travel operations
- Destination Management
- Logistics management
- Vendor negotiations
- Budget Management
- Crisis Management
- Destination strategy
- Cross-functional leadership
- Team Leadership
- Strategic leadership
- Problem-Solving
- Customer relationship management
Personal Information
Title: Head of International Operations
Technical Skills And Languages
English (Fluent), Turkish (Advanced/Professional), Hindi (Native/Fluent), Urdu (Fluent), Cultural Exploration, Language Learning, International Networking
Timeline
Head of International Operations
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08.2024 - Current
International Operations Manager
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08.2023 - 07.2024
Operations Executive & Tour Manager
WanderOn
02.2021 - 08.2023
Diploma in Turkish Language & Literature -
JMI
Advanced Diploma in Turkish Language & Literature -
JMI
Master of Travel and Tourism Management -
Jamia Millia Islamia
Bachelor of Business Administration -
Jamia Millia Islamia