Shazia Ahmed

• Growth Catalyst: Fueling HSBC's sustainable, compliant business expansion.
• Risk Vigilance: Proactively identifying financial (AML, Sanctions, AB&C) and non-financial crime risks within HSBC.
• Innovative Mitigation: Leveraging advanced tools and support functions to eliminate unacceptable risks.
• Seamless Onboarding: Orchestrating end-to-end customer journeys for flawless onboarding experiences.
• Empowerment Partner: Providing robust support to customers and Relationship Managers throughout the process.

I embarked on my journey at HSBC Gurgaon as a Premier – MIHY (May I Help You Desk). Over time, I embraced diverse roles, progressing from Branch Service Manager to Premier Service Manager and eventually to Sr Premier Service Manager. My responsibilities included -

• Premier Client Engagement: Actively served Premier (HNI/UHNI) Clients, catering to their inquiries and banking requirements.
• Sales-driven Role: Simultaneously managed dynamic sales targets encompassing CASA, Term Deposits, Credit Cards, and referrals for Life/Non-Life Insurance and investment opportunities.
• KYC and Transaction Oversight: Took charge of customer KYC processes and closely monitored AML and Sanction-related transactions.
• Customer Advocacy: Emerged as a key point of contact within the branch for customer complaints and concerns.
• Locker Services Management: Ensured the smooth operation of Locker services, enhancing customer convenience.
• Deliverables and Ledger Maintenance: Managed customer deliverables and maintained accurate ledger records for investment services provided by the Branch. Addressed demat queries.

• Comprehensive Branch Service Management: Held pivotal role overseeing entire branch portfolio's client servicing. Addressed diverse client queries and service needs promptly, adhering to bank-set time frames.
• Navigating Complexities: Demonstrated robust expertise in areas such as KYC, Anti-Money Laundering (AML), and Banking sanction guidelines.
• TAT Adherence and Risk Mitigation: Ensured strict adherence to Turnaround Time (TAT) for various cases. Employed holistic approach to mitigate financial and reputational risks, expertly handling flagged transactions and dealings.
• Latest Updates Integration: Integrated latest updates in regulatory compliance and banking standards into day-to-day operations. Stayed current with evolving industry trends to better serve clients and enhance operational efficiency.

• Credit Cards Business Management: Leading sales and services for the company's credit cards, achieving new targets and catering to portfolio clients.
• Guideline Adherence: Ensuring regular health checks of mapped card portfolio, following company guidelines.
• Sales Growth Focus: Strategically driving sales growth by exceeding new sales targets.
• Risk Management: Monitoring and addressing discrepancies, mitigating potential risks within the card portfolio.
• Client Engagement: Building strong client relationships, understanding requirements for enhanced services.