Shazia Parveen
Summary
Dynamic Operations Team Leader at Teleperformance Global Service with a proven track record in KPI reporting and process improvement. Skilled in team supervision and conflict resolution, I excel in enhancing productivity and fostering collaboration. My strong problem-solving abilities and effective communication have consistently driven operational success and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Team Leader
Teleperformance Global Service
08.2024 - Current
- Led operations team effectively
- Managed daily production schedules
- Created and adjusted workflows
- Generated detailed KPI reports
- Investigated product/service issues
- Handled customer quality complaints
- Developed SOPs for operations
- Supervised daily team activities
- Guided team when needed
- Resolved team conflicts professionally
- Set KPIs for success
- Used communication to resolve issues
- Conducted root cause analysis
- Monitored key performance metrics
- Identified areas for improvement
- Trained new team members
- Reviewed employee performance regularly
- Gave constructive performance feedback
- Reported on operational targets
Soft Skills Trainer
Dr. Reddy's Foundation
07.2022 - 10.2022
- Support camps for mobilization
- Assist with student placements
- Prepare and share reports
- Track registration and dropout data
- Share reports with management
- Conduct online/offline training
- Train hearing-impaired students
- Follow organization session plans
- Arrange counseling for students
- Manage online/offline counseling
- Take WRM livelihood sessions
- Guide hearing-impaired on jobs
- Organize job fairs regularly
- Include alumni and aspirants
- Support center operations daily
- Help plan monthly activities
Sign Language Interpreter (Freelance)
Signable Communication
06.2022 - 10.2022
- Interpret for Deaf and hearing
- Use video conferencing platforms
- Interpret English/Hindi and ISL/ASL
- Strong verbal and written skills
- Communicate well via video
- Multitask with tech and interpreting
- Be punctual and prepared
- Flexible with work hours
- Deliver quality customer service
- Collaborate professionally with team
Soft Skills Trainer
Inzpira
04.2022 - 06.2022
- Train in the soft skills module.
- Teach grammar and spoken English.
- Conduct aspirant assessments regularly.
- Publish training plans and calendar.
- Boost logical and creative thinking.
- Improve networking and idea sharing
- Inspire creativity and new inventions
- Build and maintain strong connections
- Manage teams with empathy
- Make fair business decisions
- Interpret data, think logically
- Highlight human vs. machine skills
- Suggest, plan, and take initiative
- Clarify concepts and solve problems
- Summarize results and key activities
Soft Skills Trainer
Youth4jobs Foundation
02.2021 - 06.2022
- Train youth with disabilities
- Include hearing and other impairments
- Develop content and materials
- Connect corporates for jobs
- Maintain MIS and reports
- Track quality and assessments
- Build key stakeholder relationships
- Counsel youth and communities
- Support psychosocial empowerment
- Mobilize resources and equipment
- Share rights and govt schemes
- Inform on policies, reservations
- Write successful case studies
- Implement CSR projects effectively
Freelance - Sign Language Interpreter
07.2020 - 01.2021
- Done Assessment based Interpreting.
- Done Webinars & Seminars Interpreting.
- Done Workshops & Job fair Interpreting.
- Done Video Relay Interpreting.
- Done Interpreting for a Deaf Patient.
- Done interpreting for a Deaf person to resolve their Personal matters.
Soft Skills Trainer
Dr. Reddy's Foundation
11.2019 - 06.2020
- Interpret and train via video
- Support Deaf and hearing clients
- Use English, Hindi, ISL/ASL
- Clear spoken and written communication
- Communicate well in video calls
- Multitask with tech and interpreting
- Be punctual and prepared
- Flexible for varied schedules
- Provide excellent customer service
- Collaborate professionally with team
Education
Language Indian Sign Language -
Research Interpretation And Training Center
12.2018
Diploma - Basic Computers
Future Rohilkhand Computer Center
12.2015
Diploma - Fashion & Dress
Dayalbagh University
08-2015
Intermediate -
Sarang Senior Secondary School
02-2013
Matriculation -
Sarang Senior Secondary School
03-2011
Skills
- Office software
- Problem-solving skills
- Team leader
- Team player
- English communication skills
- Time management skills
- Interpersonal skills
- Counseling skills
- KPI reporting
- Workflow management
- Team supervision
- Customer service
- Data analysis
- Process improvement
- Team building
- Multitasking
- Quality assurance
Certification
- Certificate of Cultural programs by Dayalbagh University.
- Certificate of Special Efforts by Caring Souls Foundation.
- Certificate of Cultural Programs by ISLRTC.
Languages
Urdu
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Hobbies
I enjoy reading as it allows me to dive into different worlds, learn new perspectives, and continuously grow intellectually. Traveling and exploring new places excite me, as they offer fresh experiences, cultures, and opportunities for personal discovery.
Timeline
Operations Team Leader
Teleperformance Global Service
08.2024 - Current
Soft Skills Trainer
Dr. Reddy's Foundation
07.2022 - 10.2022
Sign Language Interpreter (Freelance)
Signable Communication
06.2022 - 10.2022
Soft Skills Trainer
Inzpira
04.2022 - 06.2022
Soft Skills Trainer
Youth4jobs Foundation
02.2021 - 06.2022
Freelance - Sign Language Interpreter
07.2020 - 01.2021
Soft Skills Trainer
Dr. Reddy's Foundation
11.2019 - 06.2020
Language Indian Sign Language -
Research Interpretation And Training Center
Diploma - Basic Computers
Future Rohilkhand Computer Center
Diploma - Fashion & Dress
Dayalbagh University
Intermediate -
Sarang Senior Secondary School
Matriculation -
Sarang Senior Secondary School
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