Timeline
Work History
Overview
Education
Skills
Summary
Languages
Generic

Shazia Tarannum

Google Ads Account Strategist
New Delhi,DL

Timeline

Google Ads Manager

Accenture
09.2023 - Current

Customer Service Representative

British Airways CallBA
02.2022 - 08.2023

XII -

St John's School
04.2019 - 03.2020

X -

St John's School
04.2017 - 03.2018

Work History

Google Ads Manager

Accenture
09.2023 - Current
  • Stayed current on industry trends and platform updates to maintain expertise in digital advertising strategies.
  • Collaborated effectively within a team environment where ideas were exchanged openly, resulting in stronger overall campaign development.
  • Increased overall campaign performance by analyzing and optimizing Google Ads strategies.
  • Enhanced ad visibility with strategic placement of Google Shopping ads to drive eCommerce sales growth for clients.
  • Delivered consistent positive results by creating custom-tailored Google Ads solutions for each unique client need or challenge faced.

Customer Service Representative

British Airways CallBA
02.2022 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Education

XII -

St John's School
Chandauli
04.2019 - 03.2020

X -

St John's School
Chandauli
04.2017 - 03.2018

Skills

  • Remarketing strategies
  • Quality standards
  • Account Management
  • Google Ads
  • Email Writing
  • Analytical Mindset
  • Visionary Leader
  • MS Office
  • Customer Service Management
  • Punctilious

Summary

Offering strong analytical abilities and proactive approach, eager to learn and grow in dynamic environment. Contributes solid grasp of digital marketing principles and practical experience in data analysis and campaign management.

Languages

English
Hindi

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Shazia TarannumGoogle Ads Account Strategist