Shazil Samnani
Hyderabad
Summary
Dynamic Accounts Manager with a proven track record at Viveja IT Services, excelling in debt negotiation and client management. Expert in credit analysis, I successfully secured lower interest rates for clients, fostering long-term relationships. Passionate about process optimization, I thrive on delivering exceptional results in challenging environments.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Team Lead
Viveja IT services
Hyderabad
02.2023 - Current
- Monitored client progress towards debt reduction and financial stability objectives.
- Lead and optimize customer support operations, ensuring seamless loan processing and superior customer satisfaction in the fintech lending sector.
- Manage a team of Assistant Managers and Customer Service Associates, driving performance through coaching, mentoring, and KPI-based assessments.
- Develop and implement strategies to enhance service quality, streamline workflows, and improve resolution time for customer queries.
- Reviewed loan applications for creditworthiness and risk assessment.
- Negotiated favorable terms with creditors, securing lower interest rates and waived fees.
- Established loan amount limits based on underwriting standards and communicated decisions to clients.
- Maintained up-to-date knowledge of local, state, and federal law changes.
- Built long-term client relationships through trust and value delivery.
- Acted as primary contact for Attorney and Debt Counseling, ensuring timely resolution of issues.
- Collaborated across channels to develop campaigns aligned with client goals.
Senior Associate
Carelon: (formerly Legato Health Technologies)
Hyderabad
08.2020 - 07.2022
- Assessed the financial impact of decisions on reimbursement rates and denied claims.
- Corresponded with providers regarding missing or incomplete documentation for claim adjudication.
- Identified discrepancies in claim information, requesting additional details from claimants.
- Analyzed claim forms, medical reports, and bills to ensure data accuracy.
- Identified trends in denials linked to incorrect coding or billing practices.
- Resolved complex issues related to denied or underpaid claims through negotiations with payers.
- Adhered to applicable laws, regulations, and company standards during claims processing.
Team Lead
Sutherland
Hyderabad
06.2016 - 08.2020
- Developed an Access Database for generating daily, weekly, and monthly reports for stakeholders.
- Maintained and updated standard operating procedures to ensure compliance.
- Mentored new agents, analyzed call data, and conducted compliance monitoring to identify opportunities for improvement.
- Drove results of SLA metrics focusing on turnaround time, productivity, and quality.
- Managed forecasted volumes by conducting one-on-one discussions regarding monthly KRAs.
- Facilitated daily and weekly business conversations with onshore team while working remotely.
Education
Bachelor of Commerce in Computers - Accounting, Finance, Business Law, Economics
St Mary's Centenary Degree College
Hyderabad05-2016
Intermediate - Commerce, Economics, And Civics
St Mary's Centenary Junior College
Hyderabad06-2013
Secondary School Certificate -
The Secunderabad Public School
Hyderabad05-2011
Skills
- Debt negotiation and credit analysis
- Client management and satisfaction
- Database administration
- Process optimization
- Team management
- Performance improvement
- Business development
- TAT and SLA management
- Risk assessment
- Conflict resolution
Languages
English, Hindi, Gujarati
First Language
Timeline
Team Lead
Viveja IT services
02.2023 - Current
Senior Associate
Carelon: (formerly Legato Health Technologies)
08.2020 - 07.2022
Team Lead
Sutherland
06.2016 - 08.2020
Bachelor of Commerce in Computers - Accounting, Finance, Business Law, Economics
St Mary's Centenary Degree College
Intermediate - Commerce, Economics, And Civics
St Mary's Centenary Junior College
Secondary School Certificate -
The Secunderabad Public School
Certification
Currently mastering Power BI for financial modeling, and advanced MS Office automation, to enhance team productivity and reporting accuracy.
Strength
- Posses good Communication Skills.
- Fast learning capability.
- Self Confidence and a Positive attitude
- Trainable and adaptable.
Personal Information
Father Name: Late A.Balakrishna
Date of Birth: 07th April 1999
Gender: Female
Address:- 2-2-1105/A/17 New Indra Nagar, Tilaknagar, Hyderabad