Shaziya Patan
Bengaluru
Summary
Dedicated Technical Support and Customer Success Specialist with over 3 years of experience in IT support, client relationship management, and banking operations. Skilled in troubleshooting Apple products (iOS, macOS, iTunes), financial services platforms, and CRM systems. Recognized consistently for high performance and customer satisfaction. Seeking to leverage expertise in a Customer Success Manager/Technical Support Engineer role with a product-based or fintech organization.
Overview
4
4
years of professional experience
Work History
Senior Representative - Technical Support
Concentrix
Bengaluru
08.2024 - 12.2025
- Delivered technical support for Apple products (iOS, macOS, iTunes billing).
- Resolved complex device, account, and payment issues with 90%+ first-contact resolution.
- Maintained detailed logs in CRM tools and improved case handling time by 15%.
- Recognized with 5+ Client Acer Awards (Oct 2024 - July 2025).
Virtual Relationship Manager (Assistant Manager)
Kotak Mahindra Bank
Bengaluru
12.2023 - 05.2024
- Managed client communications via email & phone for banking products.
- Promoted loans, credit cards, and investments, exceeding sales targets by 20%.
- Ensured customer retention & satisfaction through personalized service.
Customer Relationship Manager (Kawasaki UK Process)
Genisys Group
Bengaluru
05.2022 - 08.2023
- Handled customer queries (email/chat/escalations) for Kawasaki bikes.
- Assisted in sales by providing detailed product knowledge & purchase support.
- Awarded Best Performer of the Month (Nov 2022, Jan 2023, Apr 2023).
Customer Support Executive - Banking Ope
FirstSource Solutions
Bengaluru
11.2021 - 05.2022
- Supported online banking & payment gateway platforms.
- Managed refunds, chargebacks, and compliance-related disputes.
- Implemented proactive measures to reduce disputes by 10%.
Education
B.Com - Computers
Sri Sreenivasa Degree College
Madan Palli, India01.2021
Intermediate -
Sri Krishna Reddy Siddartha Junior College
Madan Palli01.2018
Skills
- Apple Product Troubleshooting (iOS, macOS, iTunes)
- Technical Support & Helpdesk (Windows, macOS, iOS)
- CRM & Ticketing Tools
- Customer Success Management
- Banking Operations
- Digital Payments
- Complaint Handling
- Escalation Management
- SLA Compliance
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Issue resolution
- Payment processing
- Product knowledge
Extracurricular Activities
Yoga & Fitness Dance & Music
Languages
- English (Fluent)
- Hindi
- Urdu
- Telugu
- Kannada (Native)
Recognitions And Awards
- Client Acer Awards - Concentrix (10/01/24, 01/01/25, 05/01/25, 06/01/25, 07/01/25)
- Best Performer of the Month - Genisys (11/01/22, 01/01/23, 04/01/23)
Timeline
Senior Representative - Technical Support
Concentrix
08.2024 - 12.2025
Virtual Relationship Manager (Assistant Manager)
Kotak Mahindra Bank
12.2023 - 05.2024
Customer Relationship Manager (Kawasaki UK Process)
Genisys Group
05.2022 - 08.2023
Customer Support Executive - Banking Ope
FirstSource Solutions
11.2021 - 05.2022
B.Com - Computers
Sri Sreenivasa Degree College
Intermediate -
Sri Krishna Reddy Siddartha Junior College