SHAZIYA QUADRI
DELHI
Summary
Dynamic professional with extensive experience in ESG data analysis and client management for US and UK markets. Expertise in logistics coordination and CRM software utilization, delivering actionable insights that enhance decision-making. Proven track record of improving operational efficiency through critical thinking and effective communication.
Overview
10
10
years of professional experience
Work History
ESG CONSULTANT DATA ANALYST
STRAIVE
DELHI
03.2024 - 07.2025
- Conducted ESG data analysis across multiple data points, ensuring accuracy and compliance in daily reporting.
- Supported sustainability reporting and regulatory audits to enhance ESG transparency.
- Maintained data confidentiality in accordance with GDPR regulations.
- Delivered actionable insights that improved ESG decision-making processes.
- Collaborated on critical ESG projects to align deliverables with KPIs.
- Boosted reporting efficiency through streamlined processes and practices.
Senior Process Executive
Infosys
Gurgaon
08.2021 - 05.2023
- Handling US, UK chats.
- Provide the solution for internet service issues through the chat.
- Trained new employees on process protocols and system usage.
- Handle incoming chats from customers in real time.
- Respond to inquiries about products, services, orders, or account issues.
- Guide the customer through step-by-step solutions.
- Elasticate unresolved issues to the relevant department when needed.
Logistics Executive
Zomato
Dhanbad
12.2018 - 03.2020
- Maintain the logistics properly, as per the requirements of the supply and service.
- Onboarding executives to ensure an uninterrupted flow of goods and services.
- Coordinated logistics operations to ensure timely delivery of food orders.
- Monitored and analyzed shipment tracking data for operational improvements.
- Providing relevant data and analysis to the operations team throughout the supply chain.
- Training the executives for the optimal delivery rate.
- Direct follow-up and troubleshooting to ensure prompt delivery to customers.
Teacher
Spring Rose School
Dhanbad
04.2015 - 04.2017
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
Education
Master of Commerce - Accounting
IGNOU
Dhanbad, India08.2018
Bachelor of Commerce - Accounting
Guru Nanak College
Dhanbad, India08.2015
Skills
- Working knowledge of Microsoft Office
- Hands-on experience on Excel
- CRM software
- Salesforce
- ESG data analysis
- Data analytics
- Sustainability reporting
- Logistics coordination
- Problem solving
- Critical thinking
- Workflow analysis
Timeline
ESG CONSULTANT DATA ANALYST
STRAIVE
03.2024 - 07.2025
Senior Process Executive
Infosys
08.2021 - 05.2023
Logistics Executive
Zomato
12.2018 - 03.2020
Teacher
Spring Rose School
04.2015 - 04.2017
Master of Commerce - Accounting
IGNOU
Bachelor of Commerce - Accounting
Guru Nanak College
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