Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

SHAZZAD AKRAM SHAIK

Hyderabad

Summary

With a proven track record at Karur Vysya Bank, I excel in leading digital excellence initiatives, demonstrating expertise in project management and cross-functional team leadership. Leveraging data analytics for informed decision-making, I've driven organizational improvements and superior customer relations, ensuring strategic compliance and agile implementation of innovative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Chief Manager, Digital Excellence Team

Karur Vysya Bank
Chennai
10.2023 - Current
  • Part of the digital excellence and executive team of the bank.
  • Key digital initiatives.
  • Identify opportunities for process improvements.
  • Determine areas of strength or Business Execution opportunity with defined scope of work
  • Collaborate and consult with leaders and executive management
  • Directed market research and analysis to identify trends and inform business decisions.
  • Produced thorough, accurate and timely reports of project activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Delegated work to staff, setting priorities and goals.
  • Created strategies for mitigating these risks while maximizing potential rewards.
  • Cultivated relationships with external stakeholders to create mutually beneficial partnerships.
  • Analyzed business performance data and forecasted business results for upper management.
  • Facilitated team meetings and workshops to align on goals and strategies.
  • Identifying, analyzing, and interpreting trends or patterns in complex data sets.
  • Demonstrated ability to interact effectively with a variety of stakeholders.

Delivery Manager

Jocata Financial Services
Hyderabad
11.2021 - 09.2023
  • Handled major private sector bank digital lending platform that includes Credit cards, Personal loans, SME loans
  • Strong in Scope Management, Change Management with good negotiation skills
  • Stake holder management (Internal and external), managing customer expectations & satisfaction delivery to Quality and Schedule
  • Strong client interfacing skills with a demonstrated ability to influence and consult (provide options with pros, cons and risks) stakeholders to the solution of business process and technical problems
  • Strong leadership, interpersonal, and decision-making skills.
  • Strong presentation and communication skills, with a high level of customer service.
  • Act independently to determine methods and procedures on new or special assignments
  • Control the entire project life cycle
  • Track progress and milestones
  • Lead team meetings
  • Develop best practices
  • Team coaching
  • Coach and Mentor the scrum teams, including scrum masters & product managers to enhance their agile practices
  • Continuous improvement, collaboration and customer-centric development
  • Manage diverse and large geo-distributed teams
  • Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains
  • Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction
  • Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc
  • And manage business growth effectively
  • Responsible for people, attrition management, career planning, and development of the team.
  • Drive domain initiatives in the delivery organization and have knowledge specific to customer business process
  • Provide continuous monitoring methods for the stability of existing processes
  • Conduct regular review of project progress & report status to internal Mindtree delivery leadership
  • Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc
  • Pro-active Risk and Escalation Management
  • Conduct training sessions and workshops for team members, stakeholders and leadership
  • Provided leadership and direction to team members on tasks related to the development, testing, deployment, and support of software applications.

Business Analyst, IT

Ujjivan Small Finance Bank
Bangalore
05.2021 - 11.2021
  • Experience in Payments space in the product function
  • Experience in Digital Payment products and services like merchant acquisition solutions, UPI, Bill payments, QR codes etc
  • Technical as well as product knowledge about payment products and its operations including settlement systems
  • Experience in working in end-to-end project implementation lifecycle from conceptualization to Go-Live

Deputy Manager- IT

Utkarsh Small Finance Bank
Mumbai
10.2020 - 04.2021
  • Projects Handled: RTGS 24
  • 7, Centralized Positive Pay System, E-Mandate, Internet Banking, & Mobile Banking Application, Digital Banking Projects, etc.
  • Taking customer complaints to a logical end which are raised to phone banking/ Call Center team

Implementation Manager

VSoft Technologies Pvt Ltd
Hyderabad
04.2017 - 09.2020
  • Managed 80+ BFSI customers.
  • Handled CTS and NACH for Major clients.
  • Provided ongoing support after an implementation is completed by responding promptly to customer inquiries or requests for assistance.
  • Assisted users with setting up accounts and configuring settings on their devices for optimal system performance.
  • Managed full project lifecycles beginning at inception and ending with customer-facing deployments.
  • Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements, and timeframe estimates.
  • Met with stakeholders to collaborate and resolve problems.

Business Analyst/ Project Manager

VSoft Technologies Pvt Ltd
Hyderabad
06.2014 - 04.2017
  • Create User Stories, Prepare FSDs, BRDs and SRS
  • Hands on experience in using JIRA tool (report generation, setting up workflows, creating dashboards, Sprint Agile boards etc.)
  • Solid stakeholder management, issue, and resolution skills
  • Drills down to solves problems applying analysis skills as required
  • Manage the specific CTS/NACH/ RDC (Remote Desktop Capture) projects for Major Clients In Banking Industry (Axis, Kotak, UBI, Syndicate, UCO, Paytm, IPPB)
  • Definition of program / project scope and goals
  • Planning support which will cover approach definition, work breakdown, sequencing and milestone definition
  • Estimation of resource effort and cost budgets

Education

Bachelor of Technology - Compute Science Engineering

Marri Laxma Reddy Institute of technology and Management
01.2014

Secondary Education - MPC

Narayana Junior College
Hyderabad
03-2010

CBSE

St. Josephs English School
Kurnool, Andhra Pradesh
03-2007

Skills

  • Project Management
  • Product Management
  • Requirement Elicitation
  • Business Analysis
  • Agile techniques (Scrum)
  • Business Driven Development (BDD)
  • Vendor Management
  • TPA (Third Party Administrator)
  • Customer relations
  • Compliance management
  • Organizational improvement
  • Data-driven decision making

Websites

Hobbies and Interests

  • Playing Cricket
  • Reading News
  • Surfing internet
  • Social Media

Certification

  • PMP certificate from PMI
  • Six Sigma Green Belt
  • Six Sigma Black Belt
  • Data Science ( In Progress) Target Date End of Year

Accomplishments

  • Employee of the Month for two consecutive years at VSoft Technologies, Pvt Ltd.
  • Appreciation certificate from Ujjivan Management Team

Affiliations

Activities include playing sports, volunteering, joining clubs, participating in academic competitions, and being involved in community service

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Chief Manager, Digital Excellence Team

Karur Vysya Bank
10.2023 - Current

Delivery Manager

Jocata Financial Services
11.2021 - 09.2023

Business Analyst, IT

Ujjivan Small Finance Bank
05.2021 - 11.2021

Deputy Manager- IT

Utkarsh Small Finance Bank
10.2020 - 04.2021

Implementation Manager

VSoft Technologies Pvt Ltd
04.2017 - 09.2020

Business Analyst/ Project Manager

VSoft Technologies Pvt Ltd
06.2014 - 04.2017

Bachelor of Technology - Compute Science Engineering

Marri Laxma Reddy Institute of technology and Management

Secondary Education - MPC

Narayana Junior College

CBSE

St. Josephs English School

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SHAZZAD AKRAM SHAIK