Shea Burdette
Jeffersonville
Summary
Results-driven professional with expertise in customer service and conflict resolution. Trained teams to elevate service standards and foster a welcoming environment. Proven ability to implement strategies that enhance operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Public Speaker
Narcotics Anonymous
01.2025 - Current
- Delivered engaging presentations on recovery principles to inspire personal growth.
- Facilitated discussions encouraging open sharing among participants.
- Collaborated with local communities to raise addiction recovery awareness.
- Guided newcomers seeking support within the program.
- Maintained a safe, welcoming environment for experience sharing.
Team Leader Manager
Goodwill Store
Jeffersonville
03.2024 - Current
- Trained and mentored team members on customer service best practices.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance customer service.
- Supervised daily store operations and maintained a positive shopping environment.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Organized team meetings to address progress and challenges, fostering open communication and collaboration.
- Facilitated team meetings to discuss goals, strategies, and feedback from customers.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Managed inventory levels and organized product displays for optimal visibility.
- Ensured compliance with safety standards and company policies throughout the store.
- Delivered technical support to team members during projects.
- Analyzed data trends to identify opportunities for improvement.
Education
High School Diploma -
The Excel Center
Clarksville, IN06-2026
Skills
- Public speaking
- Presentation skills
- Effective communication
- Team leadership
- Conflict resolution
- Customer service
Certification
- CPR,AED & First Aid
- Ordained Minister
Timeline
Public Speaker
Narcotics Anonymous
01.2025 - Current
Team Leader Manager
Goodwill Store
03.2024 - Current
High School Diploma -
The Excel Center