Summary
Overview
Work History
Education
Skills
Activities
Project Experience
Personal Information
Other Courses
Software
Timeline
Generic

Sheba Mathew

Senior Technical Writer & Trainer

Summary

To be a part of a dynamic organization where I will be able to use my potential to its fullest through a good working exposure while creating a positive impact for the organization

Overview

10
10
years of professional experience
3
3
Languages

Work History

Senior Trainer

Suntech Business Solutions
10.2022 - Current
  • Mentored junior trainers, fostering professional growth and enhancing overall team capabilities.
  • Utilized a variety of instructional design methodologies to create effective learning experiences.
  • API documentation, Managing Knowledge based portal.
  • Carefully documented technical workflows in the private wiki for the product.

Lead - Technical Writer

UST GLOBAL
12.2021 - 10.2022
  • Developed comprehensive technical manuals for software products, resulting in improved user experience and satisfaction.
  • Developed online tutorials and web-based training materials for software products.
  • Worked closely with software engineers, product managers and other departments to determine the accuracy and completeness of technical documentation.
  • Created documentation template with inputs from internal and external staekholders.

Senior Technical Writer

IBS Software
11.2020 - 12.2021
  • Partnered with sales teams to provide pre-sales product demonstrations for potential clients, ultimately contributing to a higher closing rate
  • Identify modules and screens in scope for the project
  • Estimate effort, resources and timeline for the project
  • Assign and track documentation activities
  • Arrange and handle training for team members
  • Thoroughly study the business and develop documentation based on a standard template
  • Develop documents and ensure the quality of the documentation
  • Coordinate with SMEs and business analysts for training sessions and reviews
  • Provide management with status reports on the progress of work
  • Deliver documentation as per agreement
  • Collect and analyze feedback on documents delivered

Senior Executive - Content Development

Infiniti Retail Ltd
07.2018 - 08.2018

Increased employee competency by developing and delivering comprehensive training programs.

Business Associate

IBS Software
04.2017 - 06.2018

Senior Technical Writer

IBS Software
01.2016 - 01.2017

Technical Writer

IBS Software
06.2014 - 01.2016

Education

Master of Arts (MA) - Communication

Madras University
Chennai, Tamilnadu

Bachelor of Arts (BA) - Communicative English

Kerala University
Trivandrum, Kerala

All India Senior School Certificate Examination (AISSCE) - Humanities

Kendriya Vidyalaya Pattom
Trivandrum, Kerala

All India Secondary School Examination (AISSE) - undefined

Kendriya Vidyalaya Akkulam
Trivandrum, Kerala

Skills

Storyboarding

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Activities

  • Active member of an Event Management team in organizing 'Short Reels', a National Short film festival in Madras Christian College (2013)
  • Active member in 'Aayul', a Public Relations Campaign on health in Gt Aloha Vidhya Mandir School and the Good Earth School in Chennai (2013)
  • Participated in a conference organized by Media Development Foundation, Panos South Asia and British Deputy High Commission on media, public interest and issues of regulation: Indo-UK perspectives at Chennai (2013)
  • Completed a 1-month internship at The New Indian Express, Trivandrum (2012)
  • Worked as a volunteer in BMCT, a Charitable Trust (2011 - 12)
  • Completed a 15-day internship at Riya Tours & Travels (2010)
  • Completed a 15-day internship with the Jaihind TV, Trivandrum (2010)
  • Participated in a Media workshop held by M.O.P Vaishnav College at All Saints' College (2009)
  • College Magazine Editor, All Saints' College Trivandrum (2008 - 09)

Project Experience

  • Trainer for iCargo Product Training (virtual) for DNATA (09/2021)
  • Trainer for iFly Loyalty product overview (virtual) for Bamboo Airways (08/2021)
  • Trainer for iCargo Demo workshop (virtual) for Singapore Airlines (08/2021)
  • E-learning Workshop presenter for the iFly Loyalty Product implementation for Avianca Airlines at El Salvador (10/2017 - 11/2017)
  • Trainer for the iFly Loyalty Product implementation for Avianca Airlines at El Salvador (03/2018 - 04/2018)
  • Trainer for the iFly Loyalty feature upgrade for South African Airlines at Johannesburg, SA (11/2015 - 12/2015)

Personal Information

  • Age: 30 years
  • Father's Name: V. T Mathew
  • Mother's Name: Elacharamma George
  • Date of Birth: 06/11/91
  • Nationality: Indian
  • Marital Status: Married

Other Courses

  • Certificate in Computerized Accounting (C-DIT, Kerala)
  • Diploma in Multimedia (C-DIT, Kerala)

Software

Camtasia

Robohelp

Snagit

Greenshot

MS Office

Confluence

Timeline

Senior Trainer

Suntech Business Solutions
10.2022 - Current

Lead - Technical Writer

UST GLOBAL
12.2021 - 10.2022

Senior Technical Writer

IBS Software
11.2020 - 12.2021

Senior Executive - Content Development

Infiniti Retail Ltd
07.2018 - 08.2018

Business Associate

IBS Software
04.2017 - 06.2018

Senior Technical Writer

IBS Software
01.2016 - 01.2017

Technical Writer

IBS Software
06.2014 - 01.2016

Master of Arts (MA) - Communication

Madras University

Bachelor of Arts (BA) - Communicative English

Kerala University

All India Senior School Certificate Examination (AISSCE) - Humanities

Kendriya Vidyalaya Pattom

All India Secondary School Examination (AISSE) - undefined

Kendriya Vidyalaya Akkulam
Sheba MathewSenior Technical Writer & Trainer