Sheeba K A
Indirapuram
Summary
A result-oriented professional with a dynamic career of over 20 years reflecting pioneering experience and year-on-year success in Training and Development, Logistics Operations, Employee Engagement, Talent Acquisition, and Project & Performance Management. Driven to maximize employee competency and company efficiency through inspired training and performance programs instilling an atmosphere of continuous learning and quality improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director Training
Teleperformance
08.2024 - Current
- Crafted career progressions plan for a team of 55 trainers, 15 AMs' and managers, motivating & empowering them to showcase outstanding performance
- Created training strategy and nesting plan for 3500 new hires during seasonal business requirement, in a span of 3 months
- Spearhead the development of a competency framework, linking training initiatives directly to skill enhancement and career progression.
- Lead the development and implementation of comprehensive training program's across the organization, enhancing employee skills and operational efficiency.
- Tailored training delivery methods to meet diverse learning styles and needs, including in-person, virtual, and blended learning environments.
- Established robust evaluation frameworks to measure training impact on individual performance and organizational growth.
- Conducted regular reviews of training curriculum and materials, keeping content up-to-date and relevant to changing business needs.
- Championed diversity and inclusion training, addressing unconscious bias and creating equity over equality
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Operations Manager II
Amazon Logistics
05.2021 - 04.2024
- Managing shift operations for 500 folks at a sort centre, ensuring safety and customer excellence, keeping all metrices under guardrail
- Liaising & developing continuous improvement plans with support functions to ensure smooth operations
- Strategically planning associate headcount to optimize performance and productivity, delivering on throughput targets aligned
- Managing talent acquisition aligned with organizational vision. Part of the hiring team, actively participating in campus & Internal Hiring
- Identify process gaps or improvement areas and run kaizens to run process improvement.
- Responsible for performance management of area managers and team leaders
- Leading CSR & Sustainability initiatives for the site and region.
- Successfully implemented & partnered on network redesign & internal process improvement projects
General Manager Training
Loconav
10.2019 - 11.2020
- Implemented various learning strategies at the site, leading to increased efficiency & change management for over 500 drivers on roll and 350 in-house corporate employees
- Managed budgets and relationships with external vendors and consultants Evaluated individual and organizational development needs and designed targeted solutions
- Implemented Employee Engagement strategies and built a non-coercive environment
- Developed and implemented comprehensive learning strategies and program
- Implemented a wide range of learning methods companywide
- Designed and reviewed employee performance methodologies to ensure parity in the system
Training Manager
Rivigo
05.2016 - 09.2019
- Strategically planned and executed Driver App training across all truckers Coordinated induction for 3500 truck drivers
- Established a grievance cell to offer timely solutions and acknowledgement Initiated driver welfare programs aligned with government schemes
- Identified training needs and designed solutions for support staff
- Implemented a driver score card system to encourage better driving ethics and reward performances
- Was instrumental in creating a " Coffee Table" book for senior political leaders to spread the noble vision of the organization
Training Manager
Gojavas
09.2013 - 03.2016
- Identified and addressed all training needs including operational, customer oriented, skill development, and personal development for over 13000 delivery associates
- Ran organizational developmental activities like employee feedback surveys, skip level meetings
- Led the gojavas uniform project - designed & implemented brand uniform
- Chaired the internal Sexual Harassment committee
- Led and motivated a team of 13000 delivery agents
- Conducted the 'I-Lead training' for more than 2000 Field Executives and management Handled the entire cycle of the uniform roll-out project
Senior Trainer
Jabong
03.2013 - 09.2013
- Created curated motivational activities across all sites
- Developed required training content on process and behavior
- Delivered customer service training for field staff and corporate staff Delivered and corodinated all process training to ensure excellence in delivery
- Curated corporate workshops for all employees
Associate Trainer
Convergys
03.2007 - 03.2013
- Managed a team of communication coaches across India Developed content for reinforcement manuals
- Assumed responsibility for customer service and language training for associates Developed team leaders, emphasizing their growth and development
- Ran programs oriented towards customer satisfaction
- Casually organized and facilitated client calibrations and call listening sessions Extended recruitment support for Citibank
Education
BBA - Human Resourse and Business Management
ISBM
2013
Certificate of Higher Education - Schooling
Kendriya Vidhyalaya Pangode
1998
Skills
- Learning and development strategies
- Critical thinking & Decision making
- Hire & Develop the best
- Adult learning principle & Application
- Employee Engagement & Culture Building
- Diversity and inclusion strategies
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- Train the trainer
- Six Sigma Black Belt
- News reading & Radio Jockeying
Skills
- Influential communication
- Stakeholder liaison
Timeline
Director Training
Teleperformance
08.2024 - Current
Operations Manager II
Amazon Logistics
05.2021 - 04.2024
General Manager Training
Loconav
10.2019 - 11.2020
Training Manager
Rivigo
05.2016 - 09.2019
Training Manager
Gojavas
09.2013 - 03.2016
Senior Trainer
Jabong
03.2013 - 09.2013
Associate Trainer
Convergys
03.2007 - 03.2013
Certificate of Higher Education - Schooling
Kendriya Vidhyalaya Pangode
BBA - Human Resourse and Business Management
ISBM
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