SHEELA JHA
Gurugram
Summary
Strategic Leader with 14+ years of experience in diverse functions, excelling in high-profile executive roles. Proven track record of achieving business growth objectives and optimizing the value chain. Skilled in directing training and development processes to ensure high employee performance. Expertise in strategic assessments and compliance. Proficient in driving business growth through innovative strategies and managing various activities such as target setting, quality assurance, and business analysis. Consistent top performer in building high-performing teams with low attrition. Ambitious change advocate recognized for improving reporting and audit processes. Experienced in stakeholder management for successful operations and continuous efficiency improvement. Accomplished senior executive leader focused on enhancing long-term profitability through optimized business processes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
AVP, Training & Quality
RBL Bank
New Delhi
03.2023 - Current
- Analyzed training needs to develop new programs or modify and improve existing.
- Developed testing and evaluation procedures to drive effective outcomes.
- Implemented training improvements to achieve desired results.
- Produced reports and maintained training documents to support training activities.
- Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
- Organized manuals, multimedia visual aids and other educational materials to aid training.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Offered specific training programs to help workers generalized and job-specific abilities.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
- Approved new training techniques and suggested enhancements to optimize existing training programs.
- Designed training schedules for new and existing employees.
- Collaborated with management to align on strategy and communication of content.
- Mentored team members to succeed and advance within department and company.
- Maintained comprehensive database to track training, certifications and qualifications.
- Identified key skill gaps in department employees and created training classes to educate target individuals.
- Benchmarked learning and development strategies using industry best practices.
Business Head-Pan India
OICS
- Current
- Heading performance management including development of plans for staff coaching, recruitment and hosting of constructive meetings
- Organizing and coordinating operations in ways that ensure maximum productivity
- Supervising the work of employees and providing feedback and counsel to improve efficiency and effectiveness
- Overseeing all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission
- Building trust relations with key partners and stakeholders and acting as a point of contact for important shareholders
- Analysing problematic situations and occurrences and rendering solutions to ensure company survival and growth
- Spearheading accuracy of Payroll across all centres (Checker), agreement discussion & finalization, billing & invoicing in PAN India, salary vs revenue across all process
- Ensuring achievement of KPIs in terms of productivity, operating efficiency, cost and customer service
- Incorporating agile ways of working to accelerate transformation
- Conducting extensive business research & analysis to understand competitor activities, business expansion opportunities, customers, gaps, market trends and industry developments & standards.
Team Leader
DI Management
- 01.2009
- Responsible for Post Assessments (New Hires who have completed NHT Training) and DTP candidates (Candidates showcased by Recruiters and Vendors)
- Initiatives: Provided support to Operations in planning and executing ESAT Activities
- Created multiple videos and modules on soft skill concepts and communication.
Manager Operations
OICS
- Proficient in managing various activities like setting up of targets, SOP/SLA/KPI management, quality assurance, business analysis, MIS reporting and so on
- Consistent top performer with skills in building high performing teams that excel in delivering business value with high morale & low attrition; leading, training and monitoring performance of the team members for maintaining excellence in operations
- An ambassador of change; innovating profitable solutions for complex business problems and got appreciated by management for improving reporting and audit processes; proficient in transforming processes and enabling innovations in service delivery
- Stakeholder Management: Proven success in collaborating with internal/external customers for running successful business operations with insightful experience of implementing procedures & service standards for business excellence
- Steering efforts for bringing continuous efficiencies in expenditure through operational controls and technology initiatives along with driving initiatives and P&L management
- Team-based Management Style with expertise in driving the company’s vision into reality.
Head-Quality and Training
OICS
- Training & Development & Quality Control: Scheduling, managing and delivering training sessions on a wide variety of topics - for frontline and mid-managers
- Conducting certifications / supporting & hand-holding employees to better learnings post training sessions
- Managing training data / reporting and ensuring clear record for training records audit
- Staying abreast with changing practices and the business environment, and provide input to Manager for any changes needed
- Identifying / creating new training initiatives to continuously support capability building of employees
- Conducting field checks / observation to assess training implementation
- Executing TNA (Training Need Analysis) exercise in alignment with India Training strategy
- Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Maintaining and improving product quality by completing product, company, system, compliance, and surveillance audits, and investigating customer complaints
- Leading cross-functional teams providing Quality guidance and support in the determination of appropriate Non-conformance root cause analysis and implementation of effective corrective actions
- Providing management reports by collecting, analyzing, and summarizing management information
- Completing audit work papers and memorandums by documenting audit tests and findings
- Recommending the management team on the current company’s compliance with laws and regulations through elaborated reports.
Process & Product Trainer
OICS
- Training & Development & Quality Control: Scheduling, managing and delivering training sessions on a wide variety of topics - for frontline and mid-managers
- Conducting certifications / supporting & hand-holding employees to better learnings post training sessions
- Managing training data / reporting and ensuring clear record for training records audit
- Staying abreast with changing practices and the business environment, and provide input to Manager for any changes needed
- Identifying / creating new training initiatives to continuously support capability building of employees
- Conducting field checks / observation to assess training implementation.
Education
Bachelors in Arts -
St. Columba’s College, Hazaribagh, VBU University
01.2006
Skills
- Strategic Planning
- Training & Development
- Quality Control & Assurance
- Business Operations
- People Management
- Organic Business Growth
- Procedure Implementation
- Performance Improvement
- Revenue Generation
- Business Administration
- Operational leadership
- P&L Management
- Audit & Governance
- Statuary Compliance
Certification
BBSI (Behaviour Based Structured Interview)
Accomplishments
- Secured certificates for an outstanding performance in sales in 2nd quarter of job cycle at Airtel DTH
- Secured certificates for three consecutive quarters for an outstanding performance
- Secured certificates for Best New Comer at 1st RNR and also several certificates for Best Performer and Employee of The Month
Keyimpactareas
- Strategy Planning & Execution
- Organic Business Growth
- P&L Management
- Operations Management
- Training & Development
- Quality Control & Assurance
- Audit & Governance
- Statuary Compliance
- Key Account Management
- Competitor Strategy / Market Analysis
- New Set-ups & Initiatives
- Strategic Partnerships / Alliances
- Vendor Management
- Planning & Recruitment
- Continuous Process Improvement
- Team Management & Leadership
Personal Information
Date of Birth: 05/10/85
Languages
English, Hindi & Maithili
Timeline
AVP, Training & Quality
RBL Bank
03.2023 - Current
Business Head-Pan India
OICS
- Current
Team Leader
DI Management
- 01.2009
Manager Operations
OICS
Head-Quality and Training
OICS
Process & Product Trainer
OICS
Bachelors in Arts -
St. Columba’s College, Hazaribagh, VBU University
BBSI (Behaviour Based Structured Interview)
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