SHEELAM KARTHEEK

• Project Name: AXA Partners.
• Client: AXA.
• Designation: Software Tester.
• Duration: May 2021 – Present.
• Technologies: Salesforce Service Cloud, Salesforce Community Cloud.
• Tools: HP ALM, JIRA, Confluence, Sauce Lab, ServiceNow, GitLab, Azure DevOps.
• Domain – Insurance.
• Methodology: Agile model with continuous delivery.

Roles and Responsibilities:

• Collaborated closely with product owners to understand business requirements and user scenarios.
• Worked on test planning, test case creation, test case review, test case execution, test data preparation, and defect logging and tracking.
• Provided adequate support to the developers for defect analysis.
• Periodical demonstrations of user stories to the client in witness testing sessions.
• Performed smoke testing and regression testing before every release.
• Involved in system integration testing and production testing.
• Worked on various service cloud functionalities, such as case management, email-to-case, web-to-case, case assignment, Knowledge Articles, Contacts, Accounts, Reports, Dashboards, CTI, Omni Channel, Chatbot, Live Chat, etc.
• Expertise in testing the pages built in Salesforce Community Cloud, such as the customer login page, registration page, help center, and web form.
• Collaborated with QA and compliance teams to ensure test coverage for regulatory and security standards.
• Hands-on experience using tools like Salesforce Inspector, Postman.
• Knowledge of Salesforce SOQL and script execution using the developer console.
• I sent the daily status report of the team to the product owners and was involved in various scrum ceremonies, like sprint planning, daily scrum, sprint estimation, and sprint retrospective.
• Assisted the customer with UAT testing as needed.
• Leading the team in most scenarios as the secondary lead.
• Developed detailed test plans and test cases for new software features.