Sheerin Sirajudeen
Chennai
Summary
Dynamic Senior Information Security Manager with extensive experience at Standard Chartered Global Business, excelling in vulnerability assessment and risk management. Proven track record in implementing robust security policies and disaster recovery plans, fostering a culture of security awareness while effectively managing cross-functional teams to enhance operational efficiency and mitigate risks.
Overview
15
15
years of professional experience
Work History
Senior Information Security Manager – Information Cyber Security
Standard Chartered Global Business
Chennai
04.2023 - Current
- To ensure the project release follows all the applicable controls as per the Security Delivery Framework (Agile) standards, including code security review, vulnerability scan, penetration testing, and security log monitoring, scan reports are reviewed as part of the Security Impact Assessment process via ServiceNow or ADO Azure DevOps Organization.
- Perform a focused risk assessment of existing or new releases. From Nov 2023, the security impact assessment tool has been migrated from ServiceNow to the ADO-Azure DevOps tool.
- Conducted regular security assessments and audits to identify vulnerabilities, and recommended remediation actions to close security gaps, establishing an error-free release.
- Triggered the penetration testing and vulnerability assessments to identify and remediate security flaws in software and hardware, recommending the standard solutions as per the current market.
- Developing and implementing disaster recovery plans.
- Ensures that all solutions to operational management associated with system security are implemented.
- Responsible for defining ongoing operations, and troubleshooting.
- Delivered security awareness training programs for employees to promote a culture of security consciousness and compliance.
- Installing the appropriate software required to manage the application/infrastructure onboarding.
- Collaborated with cross-functional teams to respond to and mitigate security incidents and breaches in a timely and effective manner, with appropriate planning.
- Implemented comprehensive security policies and procedures to safeguard against internal and external threats.
- Evaluated the effectiveness of mitigating controls through regular reviews based on the project releases, providing timely recommendations for improvement, and remediation efforts.
- Administers an organization's ICT security policy and understands the technical scope of the release, triggering the application security controls to minimize the security threat as part of the release.
- Collaborated with internal teams and vendors to troubleshoot and resolve any issues related to the sourced code, maintaining a seamless development pipeline.
- Analyzing the missing reports in the pipeline and recommending to the project manager and chief information security officer the current status, and prioritizing the missing reports.
- Conducted regular reviews of SLAs to ensure relevance and alignment with business targets, resulting in a reduction in service downtime, and providing service support in diagnosing, resolving, and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure.
Information Security Manager – Cyber Risk Advisory
Standard Chartered Global Business
Chennai
04.2017 - 04.2023
- For the project- ServiceNow integration, which basically builds the capacity of OneCert capabilities in ServiceNow platform as Remedy is Obsolete. This will also migrate the existing forms from Remedy to ServiceNow and also ensure OneCert user request automation is fulfilled.
- Collaborated closely with cross-functional teams to gather requirements, drive projects forward, and create user-friendly guides and manuals as part of the SDF, analysing the business requirements.
- Assisted in the implementation and testing of new systems and processes to improve operational efficiency by installing software security applications.
- Implementation and execution of IT services and Operational management associated with system security.
- Analysing the specifications of a software to assess the security risks involved.
- Prepared and presented comprehensive reports and recommendations to senior leadership based on findings.
- Analysed key performance indicators and metrics to evaluate the effectiveness of bank strategies and recommending improvements in BAU.
- Conducted regular disaster recovery testing and exercises to ensure readiness and alignment with business goals, establishes proper process documents.
- Updated and revised existing documentation to reflect changes in systems or processes.
- Implemented comprehensive security policies and procedures for all employees to follow to minimize the risk of internal and external security threats, by monitoring contractual obligations.
Technical Analyst – GIS
Standard Chartered Global Business
Chennai
10.2014 - 04.2017
- The Service Migration team initiates the transition process which then goes through various phases such as qualify phase, Operational setup and final setup for transitioned application. Once the final setup phase is complete, the SRM Remedy services are enabled for end users to start requesting access for that application/infrastructure with end-to-end automation.
- Responsible for managing the end-to-end onboarding process for new applications, ensuring smooth integration and user adoption. Establishes hassle-free processes.
- Managed and maintained documentation for policy and procedures, and best practices to ensure consistency and efficiency along with proper planning.
- Responsible for Operational management associated with system security.
- Evaluate historical disasters and identify improvement areas.
- Maintained service level agreements (SLAs) to align with business objectives and ensure service delivery meets client expectations.
- Facilitated the identification and engagement of external vendors and partners to support project deliverables within budget and timelines, with appropriate maintaining software security applications.
- Recommending process improvements and streamlines operations to increase efficiency and reduce costs.
- Conducted training sessions and process document to support the end access provisioning and deprovisioning.
- Facilitated training sessions on best practices and performance optimization techniques to empower team members to achieve peak performance.
Technical Lead – IT Security Operation
Standard Chartered Global Business
Chennai
04.2012 - 10.2014
- Platform Request Management team managing user access administration activities in various infrastructure such as Active Directory, UNIX Box, Exchange server, Windows, Database, Appliances, etc. for the end users within Standard Chartered Bank.
- Managed user access requests and permissions across multiple systems and applications, ensuring that access levels were appropriate and aligned with business needs.
- Managed user access privileges for enterprise systems, ensuring compliance with security policies and regulations.
- Administers an organization’s ICT security policy and ensure right access is mapped to right individual with specific role.
- Implemented comprehensive security policies and procedures for all employees to follow to minimize the risk of internal and external security threats, by monitoring contractual obligations.
- Provided technical guidance and mentorship to junior team members, fostering a culture of continuous learning and professional development within the IT security operations team. Providing service support in diagnosing, resolving and repairing server-related hardware and software malfunctions, encompassing workstations and communication infrastructure.
- Provided technical support for access-related issues and troubleshooting for end users, installing standard software in the bank.
- Documented access management processes and procedures for reference and training purposes, analysing the gaps based on previous incidents.
- Implemented and maintained strict security protocols to safeguard system integrity and confidentiality of critical data and maintaining software security applications.
- Established comprehensive disaster recovery plans to mitigate risks and ensure business continuity in the event of natural disasters or cyber-attacks, proper resource planning to manage the volume during crisis.
- Managed relationships with external vendors and partners to ensure successful execution of bank initiatives and monitoring contractual obligations.
Senior Executive IT Service Desk
Standard Chartered Global Business
Chennai
02.2010 - 04.2012
- Service Request management team who handles user request for any application/infrastructure access and the Remedy backend system, Request routing to the appropriate teams, Mapping of new roles in the Request drop down, Mapping of approvers in the Remedy system.
- Implemented new service desk processes and procedures resulting in increase in efficiency and customer satisfaction, which establishes seamless workflow in BAU and reduces dependencies.
- Administers an organization’s ICT security policy and ensure right access is mapped to right individual with specific role.
- Implemented comprehensive security policies and procedures for all employees to follow to minimize the risk of internal and external security threats, by monitoring contractual obligations.
- Support for access-related issues and troubleshooting for end users.
- Ensures that all solutions to Operational management associated with system security.
- Developed and maintained relationships with key stakeholders to ensure the IT service desk met business needs and objectives. Manages a good rapport for quicker action.
- Mentored and trained junior service desk staff on technical skills, customer service excellence, and problem-solving techniques.
- Collaborated with cross-functional teams to drive user request fulfilment for access provisioning and deprovisioning.
- Communicate with diverse security vendors, suppliers, service providers, build rapport and long-term relationships, and achieve customer satisfaction, recommending best practices across markets.
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity, resulting in reduction in manual work.
- Managed complex IT service desk escalations and collaborated with cross-functional teams to address system outages and critical incidents in a timely manner and proper resource planning to manage the volume during crisis.
Education
Master of Computer Application -
Centre For Distance Education (Affiliated To Anna University)
Chennai, India01.2011
B.Sc - Biochemistry
Justice Basheer Ahmed Sayeed Women College (Affiliated To Madras University)
Chennai, India01.2007
Secondary School - Academic
Fatima Matriculation Higher Secondary School
Chennai, India01.2004
Skills
- Vulnerability assessment review
- Disaster recovery
- Security policies
- Risk management
- Incident response
- Project management
Training
- ITIL Foundation and Service Operation Processes, 2016
- Self-learning using Skillsoft Percipo platforms, present
Environment
- Remedy 8.1
- Windows 2000
- Exchange service 2010
- Share point
- ServiceNow
- ADO – Azure DevOps tool
Timeline
Senior Information Security Manager – Information Cyber Security
Standard Chartered Global Business
04.2023 - Current
Information Security Manager – Cyber Risk Advisory
Standard Chartered Global Business
04.2017 - 04.2023
Technical Analyst – GIS
Standard Chartered Global Business
10.2014 - 04.2017
Technical Lead – IT Security Operation
Standard Chartered Global Business
04.2012 - 10.2014
Senior Executive IT Service Desk
Standard Chartered Global Business
02.2010 - 04.2012
Master of Computer Application -
Centre For Distance Education (Affiliated To Anna University)
B.Sc - Biochemistry
Justice Basheer Ahmed Sayeed Women College (Affiliated To Madras University)
Secondary School - Academic
Fatima Matriculation Higher Secondary School
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