Sheetal
Delhi
Summary
As a dedicated and customer focused Guest Relations Supervisor, I aim to leverage my strong interpersonal skills and passion for delivering exceptional guest experiences to enhance customer satisfaction and brand loyalty. With a proven ability to handle diverse client needs, resolve issues efficiently, and create memorable experiences, I seek to contribute to a dynamic team in a hospitality setting where I can apply my expertise in communication, problem-
solving, and guest service excellence.
Overview
1
1
year of professional experience
Work History
Guest Relations Supervisor
Radisson Blu Plaza Delhi Airport
Delhi
02.2024 - 03.2025
- Delivered outstanding customer service by promptly addressing guest inquiries, resolving complaints, and ensuring personalized experiences for VIP and regular guests.
- Trained a team of guest relations staff, providing ongoing feedback and ensuring high levels of performance and guest satisfaction.
- Coordinated with various departments (front desk, housekeeping, etc.) to ensure smooth and seamless guest check-ins, special requests, and overall guest experience.
- Effectively handled guest concerns and complaints, resolving issues quickly and professionally to maintain a positive reputation and guest loyalty.
- Acted as a brand ambassador, ensuring that the guest relations team upheld the company’s values, brand identity, and high standards. Managed online reviews, social media feedback, and public relations to enhance brand reputation.
Guest Relations Associate
Radisson Blu Plaza Delhi Airport
New Delhi
02.2024 - 03.2025
- Warmly welcomed guests, handled check-ins/check-outs efficiently, and consistently delivered personalized service to exceed guest expectations.
- Actively listened to guest concerns, resolved issues promptly, and followed up to ensure satisfaction, maintaining high guest loyalty and positive reviews.
- Handled room reservations, updated guest preferences in the system, and ensured special requirements were met to enhance repeat guest experiences.
Education
Diploma -
Frankfinn Institute Of Airhostess
Chandigarh07-2023
Bachelor of Science - Medical
Himachal University
Kangra03-2023
Skills
- Leadership & Team Management
- Software & Systems (Opera PMS/ Excel/ Word/Powe Point)
- Excellent Communication
- Interpersonal Skills
- Problem Solving
Accomplishments
Employee Of The Month AUG (2024) - Radisson Blu Plaza Delhi
Guest Delight Championchip DEC (2024) - Radisson Blu Plaza Delhi
Guest Delight Championchip APR (2025) - Radisson Blu Plaza Delhi
Languages
- English
- Hindi
Dedaration
- I here by declare that the information contained herein is true and correct to the best of my knowledge and belief.
Timeline
Guest Relations Supervisor
Radisson Blu Plaza Delhi Airport
02.2024 - 03.2025
Guest Relations Associate
Radisson Blu Plaza Delhi Airport
02.2024 - 03.2025
Diploma -
Frankfinn Institute Of Airhostess
Bachelor of Science - Medical
Himachal University
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