Sheetal
Zirakpur
Summary
Dynamic professional with a proven track record at City Union Bank, excelling in customer relationship management and operational efficiency. Skilled in strategic problem-solving and business analysis, I have successfully enhanced service delivery and mentored teams, driving significant improvements in transaction processing and customer satisfaction. Managing Casa, advances, Deposits, outward Remittance.
Overview
10
10
years of professional experience
Work History
Relationship Officer I
City Union Bank
06.2020 - Current
- Processed customer transactions accurately and efficiently.
- Assisted in resolving customer inquiries and complaints effectively.
- Maintained compliance with banking regulations and internal policies.
- Supported daily operations by managing cash handling procedures.
- Collaborated with team members to enhance service delivery standards.
- Conducted account maintenance activities and Forex transactions to ensure accuracy and integrity.
- Trained new staff on operational workflows and customer service protocols.
- Implemented improvements to streamline transaction processing times.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization..
- Handling credit portfolio of Branch- Proposal Sourcing through various strategies
- Make sure “The 5 Cs of Credit”- character, capacity, capital, collateral and conditions comply as per Banking Norms.
- Analysis of the Corporate and Individuals Borrowers in lieu of the Credit History through CIBIL Transunion Score.
- Cross verifying the facts and figures through Account Operations.
- Responsible for achieving individual target in Business Banking,Reviewing Relationship Manager Performance assign duties, ensuring high quality service & customer relationship management and ensuring cost &productivity norms are met & compliance with banking rules, regulations& procedures.. Ensuring timely resolution of customer queries/complaints and improving customer service.
- Responsible for providing convertible business leads for Products like insurance , Loan and Deposits, CASA etc..Responsible for Branch Banking Operations viz Clearing, Transfer, Cash,ATM, Reports Managements etc.
Assistant Manager
RBA Finance Limited ( NBFC)
09.2019 - 02.2020
- Led operational improvements, enhancing efficiency across finance processes and customer service interactions.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Developed training materials for new hires, streamlining onboarding processes and ensuring compliance with company policies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Advisor ( Vehicle Loans)
IndusInd Bank Ltd (NBFC)
08.2016 - 04.2019
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted comprehensive product presentations to enhance client understanding and boost sales conversions.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Education
Master of Science - Mathematics
Guru Jambeshwar University
Hisar06.2020
Bachelor of Science - Computer Science
Chaudhary Devi Lal University
Sirsa03.2015
Skills
Work coordination
Strategic
Multitasking Abilities
Problem-solving
Decision-making
Relationship building
Operational efficiency
Adaptability and flexibility
Customer relationship management
Business analysis
Sales strategies
Timeline
Relationship Officer I
City Union Bank
06.2020 - Current
Assistant Manager
RBA Finance Limited ( NBFC)
09.2019 - 02.2020
Sales Advisor ( Vehicle Loans)
IndusInd Bank Ltd (NBFC)
08.2016 - 04.2019
Master of Science - Mathematics
Guru Jambeshwar University
Bachelor of Science - Computer Science
Chaudhary Devi Lal University