SHEETAL AMBADWAR
Assistant Manager
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Assistant Manager
Flipkart Logistics Instakart Services Private Limited
Nagpur
06.2021 - Current
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Analyzed statistical data and reports to determine trends in performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored security to protect employees, customers and property.
Import-Export Manager
ASA Agrotech Private Limited
Nagpur
02.2012 - 04.2019
- Created and transmitted accurate documentation to governmental agencies for import and export activities.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Coordinated and negotiated contracts to facilitate freight movements.
- Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for Export Product i.e. Niger Seeds , Safflower Seeds etc..
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Business Services and Admin Manager
Valiant Automations Pvt.Ltd
Nagpur
09.2010 - 09.2011
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Customer Service Advisor - BPO
Mphasis - AN EDS Company
Pune
02.2010 - 09.2010
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed and maintained strong relationships with customers to foster repeat business.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Escalated issues to proper supervisors when standard processes were not effective.
- Investigated and resolved accounting, service and delivery concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Customer Care Specialist - Technical Support
IBM Daksh
Pune
11.2007 - 01.2010
- Responded to customer needs through competent customer service and prompt problem-solving.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Responded to customer calls and emails to answer questions about products and services.
- Took ownership of customers issues to follow problems through to resolution.
- Requested escalation for unresolved issues.
- Directed customers to appropriate departments for additional support.
Sales Coordinator
Magma Converge Solutions Limited
Nagpur
02.2005 - 11.2007
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
Education
Bachelor of Commerce - Commerce
Yashwantrao Chauhan Maharashtra Open University
Nashik 04.2007 - 2009.05
Skills
Employee performance evaluations
Certification
Certified Business Analyst - Jira, Agile, SDLC, Tableau
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Certified Business Analyst - Jira, Agile, SDLC, Tableau
02-2022
Assistant Manager
Flipkart Logistics Instakart Services Private Limited
06.2021 - Current
Import-Export Manager
ASA Agrotech Private Limited
02.2012 - 04.2019
Business Services and Admin Manager
Valiant Automations Pvt.Ltd
09.2010 - 09.2011
Senior Customer Service Advisor - BPO
Mphasis - AN EDS Company
02.2010 - 09.2010
Customer Care Specialist - Technical Support
IBM Daksh
11.2007 - 01.2010
Bachelor of Commerce - Commerce
Yashwantrao Chauhan Maharashtra Open University
04.2007 - 2009.05
Sales Coordinator
Magma Converge Solutions Limited
02.2005 - 11.2007
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