Sheetal Arekar
Assistant Manager
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Axis Bank
Mumbai
03.2022 - Current
- Developed strategy to increase sales and drive profits.
- Answered incoming calls from current customers and asked open-ended questions to determine needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Associate
Raheja QBE General Insurance Co Ltd
Mumbai
07.2021 - 05.2022
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Relationship Manager
Icici Lombard General Insurance Co Ltd
Mumbai
05.2020 - 04.2021
- Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
- Created activities and engagements to enhance customer experience, knowledge and patronage.
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Worked with clients to address and respond to client and partnership management issues.
Education
Bachelor of Commerce - Financial Accounting
Lords Universal College
Mumbai 06.2014 - 10.2017
Skills
Training
undefinedTimeline
Assistant Manager
Axis Bank
03.2022 - Current
Customer Service Associate
Raheja QBE General Insurance Co Ltd
07.2021 - 05.2022
Customer Relationship Manager
Icici Lombard General Insurance Co Ltd
05.2020 - 04.2021
Bachelor of Commerce - Financial Accounting
Lords Universal College
06.2014 - 10.2017
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