Sheetal Chouhan
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Senior Analyst
HCL
NOIDA
03.2022 - Current
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Provided project-level analysis incorporating proposals, sequence diagrams, and scope matrixes.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Analyzed program data to provide input for key decision making and strategic planning.
- Evaluated and adopted new technologies to address changing industry needs.
Desktop Support Engineer
Wipro Limited
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
Desktop Support Engineer
HP
- Authorised Service Partner (On payroll of Arlene Technologies, Responsible for installing and configuring of Windows 7, Windows 10 and Linux Operating systems
- Responsible for installing and configuring of various software’s and applications
- Providing support and Manage Antivirus Symantec endpoint protection
- Responsible for configuring, installing and troubleshooting of Print Servers
- Responsible for configuring, installing and troubleshooting of Network and Line Printers
- Responsible for managing and troubleshooting network connectivity LAN, WAN issues
- Responsible for troubleshooting Internet issues
- Responsible for troubleshooting domain related and user account related issues
- Responsible for Network management of infrastructure it includes call log processing to Service desk (HPSM Tool) and take follow-up of tickets number related teams
- Responsible for Installation and troubleshooting of Hardware problems
- Responsible for configuring, installing and troubleshooting of mailing client Microsoft
- Utlook & Outlook Express
Education
Graduate - Business Economics
Mats University
01.2018 - 01.2019
Intermediate - undefined
CG Board
01.2014 - 01.2015
GED -
GOVT.H.S.BONDA
GOVT.H.S.BONDA 07.2011 - 04.2012
Skills
Debugging
Hardware and software installation
Technical issues analysis
Application support
Technical documents comprehension
Network support
Mobile device management
Teamwork and Collaboration
Resource Allocation
Daily workflow improvement
Technical Support
Certification
Jetking Certified Hardware & Networking Engineer Cloud V2 Course from Jetking Raipur
Timeline
Senior Analyst
HCL
03.2022 - Current
Graduate - Business Economics
Mats University
01.2018 - 01.2019
Intermediate - undefined
CG Board
01.2014 - 01.2015
GED -
GOVT.H.S.BONDA
07.2011 - 04.2012
Desktop Support Engineer
Wipro Limited
Desktop Support Engineer
HP