Sheetal Chouhan
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Senior Analyst
HCL
NOIDA
03.2022 - Current
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Provided project-level analysis incorporating proposals, sequence diagrams, and scope matrixes.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Analyzed program data to provide input for key decision making and strategic planning.
- Evaluated and adopted new technologies to address changing industry needs.
Desktop Support Engineer
Wipro Limited
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with outside departments to implement system-wide improvements.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
Desktop Support Engineer
HP
- Authorised Service Partner (On payroll of Arlene Technologies, Responsible for installing and configuring of Windows 7, Windows 10 and Linux Operating systems
- Responsible for installing and configuring of various software’s and applications
- Providing support and Manage Antivirus Symantec endpoint protection
- Responsible for configuring, installing and troubleshooting of Print Servers
- Responsible for configuring, installing and troubleshooting of Network and Line Printers
- Responsible for managing and troubleshooting network connectivity LAN, WAN issues
- Responsible for troubleshooting Internet issues
- Responsible for troubleshooting domain related and user account related issues
- Responsible for Network management of infrastructure it includes call log processing to Service desk (HPSM Tool) and take follow-up of tickets number related teams
- Responsible for Installation and troubleshooting of Hardware problems
- Responsible for configuring, installing and troubleshooting of mailing client Microsoft
- Utlook & Outlook Express
Education
Graduate - Business Economics
Mats University
01.2018 - 01.2019
Intermediate - undefined
CG Board
01.2014 - 01.2015
GED -
GOVT.H.S.BONDA
GOVT.H.S.BONDA 07.2011 - 04.2012
Skills
Debugging
Certification
Jetking Certified Hardware & Networking Engineer Cloud V2 Course from Jetking Raipur
Timeline
Senior Analyst
HCL
03.2022 - Current
Graduate - Business Economics
Mats University
01.2018 - 01.2019
Intermediate - undefined
CG Board
01.2014 - 01.2015
GED -
GOVT.H.S.BONDA
07.2011 - 04.2012
Desktop Support Engineer
Wipro Limited
Desktop Support Engineer
HP
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