Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shashank Arora

Faridabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sr. Vendor Solution Associate

Quatrro Global Solutions Pvt. Ltd
Faridabad, HR
06.2021 - 11.2023
  • Providing email support to the customers and resolving their queries
  • Providing the confirmation on the email to client whether the product was shipped or not
  • Maintain customer relationship and provide them best solutions for their queries
  • Placing Purchase Orders in SAP
  • Worked flexible hours, night, weekend, and holiday shifts

Business Development Representative

Rhysley Couture Pvt. Ltd
Faridabad, Haryana
07.2020 - 01.2021
  • Compiled product, market, and customer data to forecast accurate sales and profit projections
  • We are providing the services to US & Canada customers, by selling IPTV STB
  • We are getting the inbounds calls where customer approaches us for getting the proper information about our product

Leisure Travel Agent

Tripoffy Tours
Faridabad, Haryana
11.2019 - 04.2020
  • Arranged travel accommodations for groups, couples, executives, and special needs clients
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
  • Provided customers with best deals and well-researched travel options, successfully

International Travel Agent

Fun Seasonal Tours & travels
04.2017 - 06.2018
  • We have a responsibility to speak with those customers who have a query for international tour packages and providing services as per their requirement
  • Collaborated with colleagues to implement best practices across department and exceed team goals
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas
  • Daily basis order MIS reports, making data & assigning to teammates
  • Worked on tickets, i.e., resolving customer queries, complaints and closing them in the given time frame
  • Analyze data & reports to improve work pattern to minimize the workload
  • Negotiating rates while improving customer satisfaction ratings
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness

Education

BTTM - Bachelors of Travel & Tourism: of Management

DAV Centenary College
Faridabad

Skills

  • Adaptability
  • Leadership
  • Time Management
  • Team Goals
  • Critical Thinking
  • Transitional Support
  • Multi-Tasking and Prioritization
  • Best Practices and Tools

Certification

  • Advance Personal Trainer
  • Female Fitness Trainer
  • Special Population Control
  • CIS- PO Overview & Entry
  • CIS- Part Lookup
  • CIS- Log Query
  • CIS- PO Upload

Timeline

Sr. Vendor Solution Associate

Quatrro Global Solutions Pvt. Ltd
06.2021 - 11.2023

Business Development Representative

Rhysley Couture Pvt. Ltd
07.2020 - 01.2021

Leisure Travel Agent

Tripoffy Tours
11.2019 - 04.2020

International Travel Agent

Fun Seasonal Tours & travels
04.2017 - 06.2018

BTTM - Bachelors of Travel & Tourism: of Management

DAV Centenary College
Shashank Arora