To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Vendor Solution Associate
Quatrro Global Solutions Pvt. Ltd
Faridabad, HR
06.2021 - 11.2023
Providing email support to the customers and resolving their queries
Providing the confirmation on the email to client whether the product was shipped or not
Maintain customer relationship and provide them best solutions for their queries
Placing Purchase Orders in SAP
Worked flexible hours, night, weekend, and holiday shifts
Business Development Representative
Rhysley Couture Pvt. Ltd
Faridabad, Haryana
07.2020 - 01.2021
Compiled product, market, and customer data to forecast accurate sales and profit projections
We are providing the services to US & Canada customers, by selling IPTV STB
We are getting the inbounds calls where customer approaches us for getting the proper information about our product
Leisure Travel Agent
Tripoffy Tours
Faridabad, Haryana
11.2019 - 04.2020
Arranged travel accommodations for groups, couples, executives, and special needs clients
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed
Provided customers with best deals and well-researched travel options, successfully
International Travel Agent
Fun Seasonal Tours & travels
04.2017 - 06.2018
We have a responsibility to speak with those customers who have a query for international tour packages and providing services as per their requirement
Collaborated with colleagues to implement best practices across department and exceed team goals
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas
Daily basis order MIS reports, making data & assigning to teammates
Worked on tickets, i.e., resolving customer queries, complaints and closing them in the given time frame
Analyze data & reports to improve work pattern to minimize the workload
Negotiating rates while improving customer satisfaction ratings
Asked open-ended questions to better ascertain client needs and determine best international travel offerings
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness
Education
BTTM - Bachelors of Travel & Tourism: of Management
DAV Centenary College
Faridabad
Skills
Adaptability
Leadership
Time Management
Team Goals
Critical Thinking
Transitional Support
Multi-Tasking and Prioritization
Best Practices and Tools
Certification
Advance Personal Trainer
Female Fitness Trainer
Special Population Control
CIS- PO Overview & Entry
CIS- Part Lookup
CIS- Log Query
CIS- PO Upload
Timeline
Sr. Vendor Solution Associate
Quatrro Global Solutions Pvt. Ltd
06.2021 - 11.2023
Business Development Representative
Rhysley Couture Pvt. Ltd
07.2020 - 01.2021
Leisure Travel Agent
Tripoffy Tours
11.2019 - 04.2020
International Travel Agent
Fun Seasonal Tours & travels
04.2017 - 06.2018
BTTM - Bachelors of Travel & Tourism: of Management