Sheetal Gunde
Sewri
Summary
Accomplished Manager with a proven track record at Spine Technologies, enhancing customer success for 3000+ high-value clients through effective cross-functional teamwork. Excelled in driving product adoption, fostering strong relationships, and spearheading customer retention strategies. Expert in customer satisfaction and engagement.
Overview
15
15
years of professional experience
Work History
Manager - Customer Success
Spine Technologies
Mumbai
06.2013 - 12.2024
- Managed 3000+ high-value customers, ensuring their success and satisfaction with Payroll, HRMS & Asset Products
- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions to understand customer needs and challenges.
- Develop and implement customer success plans to drive product adoption and achieve customer goals
- Collaborate with sales, product, and support teams to address customer issues and improve overall experience
- Analyze customers to identify opportunities for improvement
- Assisted in onboarding new customers, providing training and resources to ensure successful product implementation
- Monitored customer usage and engagement, proactively addressing any issues or concerns
- Created and maintained documentation, FAQs, and support materials to enhance customer self-service
- Supported the Customer Success team in executing retention strategies and reducing churn
Executive – Operations
Indusind Bank Ltd
Mumbai
01.2011 - 01.2013
Back Office – Operations
HDFC Bank Ltd
Mumbai
01.2010 - 01.2011
Education
Bachelor of Arts (BA) -
Mumbai University
Maharashtra01.2010
HSC -
Maharashtra Board
Maharashtra01.2007
SSC -
Maharashtra Board
Maharashtra01.2005
Skills
- Customer Relationship Management
- Decision-making
- Goal setting
- Cross-functional teamwork
- Conflict resolution
- Clear communication
- Relationship building
- Cross-functional team management
- Team leadership
- Product training and onboarding
- Customer retention strategies
- Data analysis and reporting
- Problem-solving and conflict resolution
- Communication and presentation skills
- Customer service
- Lead generation
- Business development
- Project planning
Technical Skills
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Word
Certifications And Appreciations
Award for Excellence, Spine Technologies, 2022
Accomplishments
- Award for Excellence, Spine Technologies, 2022
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Manager - Customer Success
Spine Technologies
06.2013 - 12.2024
Executive – Operations
Indusind Bank Ltd
01.2011 - 01.2013
Back Office – Operations
HDFC Bank Ltd
01.2010 - 01.2011
Bachelor of Arts (BA) -
Mumbai University
HSC -
Maharashtra Board
SSC -
Maharashtra Board
Similar Profiles
Nikunj UdeshiNikunj Udeshi
Implementation Engineer at Spine TechnologiesImplementation Engineer at Spine Technologies
Andrea WirtnerAndrea Wirtner
Associate Sales Representative at Orthopaedic and Spine Technologies, LLCAssociate Sales Representative at Orthopaedic and Spine Technologies, LLC
STACIE MICHELE GREGORYSTACIE MICHELE GREGORY
Chiropractic Assistant at Spine Pain Center & Spine Pain Center NMBChiropractic Assistant at Spine Pain Center & Spine Pain Center NMB
Sagar PatilSagar Patil
Business Development Manager at Byju'sBusiness Development Manager at Byju's
Benjamin GoodmanBenjamin Goodman
Senior Customer Success Manager /Customer Success Manager at SpearSenior Customer Success Manager /Customer Success Manager at Spear