SHEETAL KALE
Thane
Summary
- Customer service specialist with a proactive approach and a commitment to exceeding expectations. Demonstrates strong communication skills and relationship-building abilities that enhance business retention. Seeking to leverage education and experience to deliver immediate value to an organization. Strategic leader recognized for high productivity, operational strategy expertise, and effective conflict resolution.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
NowFloats Technologies Pvt. Ltd.
Hyderabad
11.2022 - 07.2024
- Company Overview: Working in Nowfloats technologies (saas based company)
- Initiate outbound calls to prospective customers from the provided lead database
- Qualify leads by asking targeted questions to assess alignment with the ideal customer profile
- Maintain precise and current records of all communications and lead qualification activities within the CRM system
- Relay comprehensive lead information to senior sales executives to ensure a seamless transition for further sales follow-up
- Conduct follow-up communications with prospects as necessary to gather additional information or resolve any inquiries
- Continuously update knowledge on industry trends, product offerings, and competitive dynamics to effectively position the company's solutions
- Stay updated on industry trends, product knowledge, and competitive landscape to effectively position our offerings
- Providing troubleshooting assistance for customer orders, account status and relevant problems
- Providing data and guides to help the sales team
- Developing and monitoring performance indicators
- Manage sales tracking tools and report on important information
- Keep records of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers' requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
- Working in Nowfloats technologies (saas based company)
Academic councellor
Dynamind Solutions Pvt. Ltd.
Mumbai
01.2022 - 11.2022
- Good at event management and arranging client's meetings as well as conducting seminars
- Good at computer handling, like MS-Office, PPTs creation
- Administrative skills, strong drafting and communications skills
- Project management, conflict resolution
- Comfortable using and working with technology (we are a technology-based company)
- Uncover new business opportunities within the client base
- Can develop & help maintain new business relationships by following up with regular proactive contact
- Provide smooth transition of accounts to the sales support staff through effective internal communications and proper documentation
- Conducting online marketing research on the new business leads
- Use of Connect wise database CRM to provide details as activities which may lead to documented opportunity that is transitioned to sale
- Enter information into computers
- Schedule appointments for sales representatives to meet with potential clients
- Can explain products or services in detail
Senior Business Executive
Corbo science co.
Pune
01.2017 - 12.2021
- Deals with Females Herbal Articles
- Women empowerment - Accelerate the growth of the feminine hygiene products market across the globe
Preschool Entrepreneur
Twinkling Stars
Bhiwandi
06.2010 - 03.2017
- Founded and managed a successful preschool, overseeing operations, curriculum development, and daily administration.
- Designed and implemented child-centered curriculum aligned with early childhood education standards.
- Built nurturing and safe learning environment supporting holistic development of children aged 2–5 years.
- Hired, trained, and supervised teaching and support staff to foster professional work culture.
- Developed strong relationships with parents and community, enhancing satisfaction and growth.
- Ensured compliance with local education regulations and health standards for licensing requirements.
- Managed financial planning, fee structuring, and enrollment strategies to sustain business growth.
Education
B.Com - ECC.Ed Diploma
Gonsalo Garcia College
Vasai06.2006
Skills
- Customer relationship management
- Lead qualification
- CRM management
- Sales process improvement
- Data analysis
- Performance monitoring
Hobbies and Interests
- Reading
- Cooking
- Travelling
- Cycling
Languages
- English
- Marathi
- Hindi
Personal Information
- Date of Birth: 03/11
- Nationality: Indian
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Customer Success Manager
NowFloats Technologies Pvt. Ltd.
11.2022 - 07.2024
Academic councellor
Dynamind Solutions Pvt. Ltd.
01.2022 - 11.2022
Senior Business Executive
Corbo science co.
01.2017 - 12.2021
Preschool Entrepreneur
Twinkling Stars
06.2010 - 03.2017
B.Com - ECC.Ed Diploma
Gonsalo Garcia College
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