SHEETAL KARKERA
Manager - Retail Branch Banking
Mumbai
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
MANAGER - TELLER AUTHORIZER
HDFC Bank
02.2023 - Current
- Handling and Monitoring all Retail Branch operations.
- Ensuring effective execution of branch operations timely and error free processing of branch transactions.
- Ensuring the highest service standards are maintained for servicing of clients with minimum turn-around-time.
- Mentoring, training, and Developing team members to ensure operational efficiency and Product.
- Ensuring strict adherence to KYC.
- Authorizing opening and processing of FDRs, DD/PO, RTGS, NEFT and cash transaction.
- Monitoring suspense accounts, deferred accounts, accounts payable/receivable and ensuring TAT for timely movement of funds. Reviewing EOD reports (BJR/Instruments issued/ EOD position etc.)
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
RELATIONSHIP ASSISTANT (II)
BHARAT CO-OPERATIVE BANK (MUMBAI) LTD
04.2017 - 11.2021
- Handled day-to-day banking activities.
- Handling customer queries on the calls as well in the
branch. - Helping customers in depositing, withdrawal, transfer of
cheques over the counter and also Assisting them with the best deposit scheme for long term as well as short term. - Helping customers in digital mode of banking, issuance
of Debit Card etc. - Handled credit department of the bank.
- Recovery of NPA Accounts and overdue Accounts.
- Renewal of Cash Credit / Overdraft Accounts
- Recommending Fresh Term Loans.
- Marketing of Banking Products.
- Issuing LIC and HDFC Policy to customers.
- Helping Auditors at the time of auditing.
IELTS TRAINER
TECH2PEOPLE
05.2015 - 05.2016
- Handling students in groups as well as in individual sessions.
- Constructive Feedback to improve their communication
skills. - Coaching students individually for Listening, Reading, Writing and Speaking Modules
- Enhanced student understanding of complex IELTS topics by utilizing real-world examples and interactive activities.
- Increased IELTS score averages by implementing personalized study plans and engaging learning techniques.
- Conducted regular progress assessments to track student improvement and adjust teaching strategies accordingly.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
SENIOR PROCESS EXECUTIVE (Process Trainer)
INFOSYS BPO LIMITED
06.2012 - 06.2014
- Worked for a Client of Income Tax India which deals with
efiling the Income Tax returns. - Preparing and submitting the daily and monthly reports.
- Conducting training for the new employees and molding
them according to the corporate requirements. - Training on the process relating to customer service.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Implemented robust quality control measures to minimize errors, reduce rework, and maintain customer satisfaction levels.
- Managed high-performing teams to deliver projects on time, within budget, and exceeding expectations.
Education
Master of Commerce -
Mangalore University
Mangalore 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Performance management
Staff development
Workforce management
Customer service
Financial management
Business development
Project management
Marketing
Business administration
Staff management
Customer relationship management (CRM)
Certification
IIBF AML & KYC Certified
Timeline
MANAGER - TELLER AUTHORIZER
HDFC Bank
02.2023 - Current
IIBF Customer Service & Banking Codes and Standards Certified
09-2019
IIBF AML & KYC Certified
05-2018
RELATIONSHIP ASSISTANT (II)
BHARAT CO-OPERATIVE BANK (MUMBAI) LTD
04.2017 - 11.2021
IELTS TRAINER
TECH2PEOPLE
05.2015 - 05.2016
SENIOR PROCESS EXECUTIVE (Process Trainer)
INFOSYS BPO LIMITED
06.2012 - 06.2014
Master of Commerce -
Mangalore University
04.2001 -
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