Sheetal Kulshrestha
Bangalore
Summary
Business Development Professional with 7 years of diversified work experience. Involved in Pre & Post Sales, B2B Supply chain Management , Learning & Development & People Management. Goal-oriented professional with proven ability in achieving targets, developing and implementing successful strategies , driving profitability & strengthening customer dominance , offering expertise in project management, revenue strategy and business model enhancement.
Overview
7
7
years of professional experience
Work History
Specialist - Customer Experience
Bizongo - SmartPaddle Pvt. Ltd.
08.2023 - Current
- Contribute to the success of the overall business by representing supply chain interests in cross-functional project teams to implement changes to business processes.
- Expertise on end to end supply chain leading regular meetings with the clients to review and improve supply chain issues.
- Specializing in logistics, ERP systems, process improvement, and supplier management.
- Building customer loyalty and generating repeat business opportunities from the existing users.
- Active participant in the leading project scratch from the Meetings to the closure .
Assistant Manager
BYJUS ( Think & Learn Pvt. Ltd.)
02.2022 - Current
- Handling daily Business Operations including coordination, planning, and implementation of strategies to strengthen the customer's experience
- Designed, manage, and facilitate Net Promoter Score and other transactional surveys to measure customer satisfaction
- Acquired, arranged & developed training process manuals through various defined SOP's for the customers
- Successfully led operations of Disney BYJUs & Cancellations with team size of 35-40 members
- Ideation , execution & achievement of defined team target along with the conversion plan thereby contributing to revenue growth of the organization
- Developed and implemented the customer experience strategy that aligns with Byju's Goal
- Defining SOPs for all customer-facing teams, including sales, onboarding, product and support.
Product Specialist
BYJUS ( Think & Learn Pvt. Ltd.)
02.2019 - 02.2022
- Performing daily virtual connect with registered users ensuring seamless and effective experience with BYJUS
- Effective mentoring of vocal & personality development
- Enhanced customer service and student success rate by 30%, and average customer satisfaction by 69%
- Prepared ad hoc reporting and analysis metrics for the team
- Conducted Q&A sessions for the team to ensure complete product knowledge of the product
- Retained ownership of all issues & requests assigned until closure with customer agreement
- Maintained operating reports of process & the product
- Prepared presentations for the monthly affairs with the key stakeholders
- Development & implementation of end to end strategies for BYJUS EXAM PREP.
Business Development Associate
BYJUS ( Think & Learn Pvt. Ltd.)
06.2018 - 01.2019
- Mentoring Trainee Associates to achieve sales targets and revenue generation through tele sales , direct sales and cold calling
- Worked in a 250+ city-wide sales team under defined weekly targets in order to achieve the desired revenue
- Doubled the customer base within a four-month period, enabling a higher footprint for the company
- Tracked upselling opportunities within existing customers and drove the renewal process.
Business Development Executive
SAG Infotech Pvt. Ltd
08.2016 - 05.2018
- Lead Generation through networking and cold calling
- End to End sales of various software's such as ITR filing & Accounting for CA & CS Professionals
- Basic designing of Websites for ICAI Institutes across PAN India
- Worked with the designers, developers & production team in order to meet the requirement of the client & deliver it within the standard timeline.
Education
Bachelor's of Pharmacy -
Jayoti Vidyapeeth Women's University
05.2016
Skills
- Market Research
- Customer Relationship Management
- Negotiation
- Problem Solving
- People Management
- Stakeholder Management
- Strategic Planning
- Leadsquared
- MS Office
- Salesforce
- Snowflake
- PowerBI
- Freshdesk
- Figma
- Project Management
- Product Development
- Team collaboration
- Presentation Skills
Accomplishments
- Conversion of Mobile App Sales for ICAI Bangalore worth Rs 1.2CR within a timeframe of 15 days.
- Generated revenue worth Rs.60 Lacs within a timeframe of 11 months through Direct Sales.
- Received applaud for closure of 1st sales worth 53k post joining the team within 1 week.
Timeline
Specialist - Customer Experience
Bizongo - SmartPaddle Pvt. Ltd.
08.2023 - Current
Assistant Manager
BYJUS ( Think & Learn Pvt. Ltd.)
02.2022 - Current
Product Specialist
BYJUS ( Think & Learn Pvt. Ltd.)
02.2019 - 02.2022
Business Development Associate
BYJUS ( Think & Learn Pvt. Ltd.)
06.2018 - 01.2019
Business Development Executive
SAG Infotech Pvt. Ltd
08.2016 - 05.2018
Bachelor's of Pharmacy -
Jayoti Vidyapeeth Women's University
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