Sheetal Kundra
Bengaluru
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
11
11
years of professional experience
Work History
Owner
Lunasole
12.2023 - Current
- Launched and managed a wellness brand, including organizing a successful wellness retreat from concept to execution.
- Streamlined inventory strategies for a footwear brand, Kundras.
- Developed and launched a website for Whispering Waters, enhancing online presence and customer engagement.
Operations and Content Manager (Freelance)
Hyre
01.2022 - 01.2024
- Established a sales team, defined KPIs, and created a growth monitoring dashboard to track KPO team performance
- Coordinated with external teams to complete the company website, including content creation for sales decks and company profiles.
Operations Analyst
PhonePe
03.2021 - 02.2022
- Analyzed data on order processing, success rates, and SIP data to derive actionable insights
- Managed BSE report sign-offs, coordinated with AMCs on rejections, and oversaw customer care services for Mutual Funds across India
- Worked with technical, customer service, and product teams to optimize category management.
Restaurant Operation Coordinator
UberEATS
04.2019 - 03.2020
- Re-structured the team to handle additional projects, improving efficiency and order conversion rates
- Created and implemented a restaurant induction process, enhancing early lifecycle monitoring and increasing team capacity
- Scaled account management teams in Pune and Bangladesh, contributing to global recognition and high-performance metrics.
Account Manager
UberEATS
Pune
04.2019 - 03.2020
- Managed a cluster of 200+ restaurants, driving a ~26% growth in sales and acquiring 12 new clients from competitors
- Developed discounting strategies and optimized restaurant features, resulting in a 3% increase in orders.
Marketing Consultant - Digital Marketing
Solid Systems Global
01.2017 - 07.2017
- Increased website views by ~4% per month through SEO, social media management, and content creation
- Coordinated with creative and coding teams to develop and execute digital marketing campaigns.
Key Account Manager
Goodbox
05.2016 - 08.2016
- Designed and implemented a process for key account sales, closing partnerships with food truck association of Bangalore
- Facilitated cashless transactions at DELL campus and improved operational efficiencies.
Multiple Roles
TinyOwl
04.2015 - 05.2016
- Drove 28% growth in single-serve meal sections and managed 100+ restaurants
- Played a key role in launching 'Homemade,' including team expansion and chef acquisition.
Advanced Tax Analyst
Ernst & Young
03.2013 - 04.2015
- Conducted detailed analyses of compensation structures and US tax reports, improving error prevention measures
- Addressed regional tax team queries and streamlined end-to-end processes.
Education
Masters in Applied Eco -
Christ University
12.2013
B.sc in Economics, Math and Statistics -
Mount Carmel College
12.2011
Skills
- Sales and Account Management
- Client Service
- Customer Relations
- Strategic planning
- Relationship management
- Operations Management
- Process optimization
- Performance monitoring
- Data-driven decision making
- SQL
- Excel
- Digital marketing
- Website content
- Communication
- Negotiation
Timeline
Owner
Lunasole
12.2023 - Current
Operations and Content Manager (Freelance)
Hyre
01.2022 - 01.2024
Operations Analyst
PhonePe
03.2021 - 02.2022
Restaurant Operation Coordinator
UberEATS
04.2019 - 03.2020
Account Manager
UberEATS
04.2019 - 03.2020
Marketing Consultant - Digital Marketing
Solid Systems Global
01.2017 - 07.2017
Key Account Manager
Goodbox
05.2016 - 08.2016
Multiple Roles
TinyOwl
04.2015 - 05.2016
Advanced Tax Analyst
Ernst & Young
03.2013 - 04.2015
Masters in Applied Eco -
Christ University
B.sc in Economics, Math and Statistics -
Mount Carmel College
Similar Profiles
hind chnichelhind chnichel
Cuisinier at LunasoleCuisinier at Lunasole
KIRAN KKIRAN K
Quality Control at Daffy Healthcare PVT LTDQuality Control at Daffy Healthcare PVT LTD
Sugandha RajSugandha Raj
Product Owner at Publicis SapientProduct Owner at Publicis Sapient
Azna IfthekharAzna Ifthekhar
Senior AR Associate at Omega HealthcareSenior AR Associate at Omega Healthcare
Deepak TDeepak T
Consultant (Operations Manager) at InfosysConsultant (Operations Manager) at Infosys