SHEETAL MAHADIK
Mumbai
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Room Attendant
Four Seasons Hotel
Abu Dhabi , UAE
11.2022 - Current
- Make rooms as per the sanitary regulations assigned
- Check the evening operation and the turn-down services
- Upholding the hotel's confidentiality and security standards.
- To deliver cleaning consistent with check-in and departure times.
- Completed shift reports for smooth handovers and Back of House operations.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Escalated issues and complaints for prompt management resolution.
- Delivered professional, friendly service across customer-facing tasks.
- Liaised with management to establish and complete priority cleaning jobs.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Actioned customer feedback to improve satisfaction ratings.
Senior Room Attendant
Four Seasons Hotel
Mumbai, India
10.2019 - 09.2021
- Deal with guest complaints and requests with professionalism and patience
- Monitor and maintain housekeeping supplies
- Ensure all rooms are cared for and inspected according to the standards.
- Held daily meetings to ensure consistent communication and team motivation towards productivity goals.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
- Set and managed operational schedules with proper coverage to meet customer service demands.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Organised and led monthly department meetings, enabling reflective analysis to identify growth opportunities.
Assistant Housekeeping Attendant
Oberoi Hotels and Resorts
Mumbai, India
05.2014 - 04.2019
- Cleaning guestrooms mid-stay and after departure
- Notify superiors on any damages, deficits and disturbances
- Maintaining key records, lost and found records register for smooth operation .
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Achieved customer satisfaction rating by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
- Reported maintenance issues for prompt resolution.
- Cleaned room hotel to achieve immaculate presentation and hygiene.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Resolved guest queries in line with service standards and protocols.
- Appropriately handled and stored chemicals.
- Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
- Delivered outstanding service to boost customer retention and referrals.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
- Reduced lost property on site by 100% by improving lost and found procedures.
- Reported maintenance issues to Engineering on time basis.
Education
Diploma - Commerce
University Of Mumbai
Mumbai, India04.2016
Higher Secondary -
Little Flower English High School
03.2000
Skills
- Organizational skills
- Flexibility
- Room inspections
- Sanitation management
- Time management
- Motivational people management
- Inspiring leadership style
- Training and development
- Employee evaluations
- Inter-department collaboration
- Attention to detail
- Hospitality expertise
- Chemical safety
Additional Information
- TO OBTAIN A RESPONSIBLE AND CHALLENGING POSITION THAT WILL ALLOW ME TO USE THE STRONG SKILLS THAT I HAVE GAINED OVER A YEAR OF EXPERIENCE, DETERMINATION AND DEDICATION. THIS WORK ETHIC HAS SERVED ME WELL IN THE PAST AND I CONTINUE TO MAINTAIN THE SAME CONFIDENT APPROACH IN WHATEVER POSITION I SECURE IN FUTURE.
Languages
English
Proficient
C2
Certification
- Training - STCW certified
- Certified Annual best performance, Oberoi Hotels and resorts - 2015
Timeline
Guest Room Attendant
Four Seasons Hotel
11.2022 - Current
Senior Room Attendant
Four Seasons Hotel
10.2019 - 09.2021
Assistant Housekeeping Attendant
Oberoi Hotels and Resorts
05.2014 - 04.2019
Diploma - Commerce
University Of Mumbai
Higher Secondary -
Little Flower English High School