Sheetal Mary

• Managed complex employee relations issues to promote a healthy workplace culture.
• Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
• Collaborated with leadership to assess and improve policies across board.
• Enhanced employee engagement by implementing innovative HR programs and initiatives.
• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Developed and delivered special events for company employees.
• Evaluated employee performance fairly, providing constructive feedback for professional growth.
• Led mediation sessions to resolve conflicts, promoting harmonious work environment.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Primary responsibilities:

Parent Relationship Management:

- Effectively address/resolve parents’ enquiries across mediums i.e. in-person, over the phone, email, company website etc.

- Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.

Sales and Marketing:

- Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.

- Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.

- Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs.

- Should be an active team member in achieving the annual admission targets and objectives in line with the Organization Admission Target Plan

- Initiate and participate in the marketing initiatives to create brand awareness and promote the USPs like Summer Camps, Day Care, PSA activities etc.

- Efficiently maintain the upkeep of all the elements of the discovery room and inform the reporting manager for any support proactively.

- Conduct Campus tour for parents for enhanced experiences.

Administrative Responsibilities

- Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines

- Should be effective planner and organize the day to ensure all opportunities are maximized

- Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.

- Act as the main point of contact for clients and address their inquiries, concerns, and requests promptly.

• Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.

-Manage the accounts assigned for the sales cycle.

- Manage the sales cycle from prospect to closing independently and discuss progress with management and develop solutions to improve the closing ratio.

- Manage day-to-day operational duties (manage and track sales lead flow, manage and maintain CRM database, report weekly activities and accomplishments, etc.).

- Work closely with internal stakeholders in sales and business development to develop a strategy for government relations, public and diplomatic sales Ensuring closures of both domestic and international sales.

- Coordinate and conduct comprehensive orientation session for new enrolled customers.

- Educate customers on the features, benefits, and functionalities of the product or service.

- Ensure customers have a clear understanding of how to use the product to achieve their desired outcomes.

- Offer ongoing support to troubleshoot issues and ensure customers are successful with the product.

- Escalate complex issues to appropriate teams for resolution.