Summary
Overview
Work History
Education
Skills
Websites
Personal Information
Mother's Name
Certification
Languages
References
Timeline
Generic

Sheetal Mary

Bengaluru

Summary

Detail-oriented and results-driven professional with strong business acumen and proven negotiation skills. Demonstrated ability to exceed targets while maintaining high levels of customer satisfaction. Extensive experience in building relationships and cultivating partnerships to drive business growth. Committed team player with a positive attitude and effective communication skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Admissions Manager

Dayananda Sagar University
Bangalore
01.2025 - Current
  • Monitored student databases and updated spreadsheets.
  • Worked with Director of Education to actualize retention strategies designed to maintain student attendance and enrollment.
  • Maintained ethics and compliance communication and training while conducting audits and facilitating investigation and resolution of hotline calls and student complaints.
  • Supervised day-to-day functions of admissions department.
  • Assigned work and monitored performance of project personnel.
  • Analyzed data from past admissions cycles in order to improve future processes.

Human Resources Business Partner

EvolveBPM
Pune/Bengaluru
01.2024 - 09.2024
  • Managed full cycle of recruiting, hiring, and onboarding new Employees
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within the company to reach business goals.
  • Managed complex employee relations issues to promote a healthy workplace culture.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures, Conducted exit interviews.
  • Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees, Collaborated with leadership to assess and improve policies.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives, Developed and delivered special events for the company.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Relationship Executive

Vibgyor Group Of Schools
09.2023 - 01.2024
  • Parent Relationship Management: Effectively address/resolve parents' enquiries across mediums i.e. in-person, over the phone, email, company website etc.
  • Efficiently guide the parent on school systems and processes and ensure that the repository of updated information is always available.
  • Sales and Marketing: Pre-sales: Efficiently manage the pre-sales process like; keeping a track on all leads whether from web, telephone, walk-ins etc and participate in planning of activities like society camps or mall activities, pre-school tie ups, corporate tie ups, RWA and parent engagement activities.
  • Should handle the entire sales process effectively for potential parents from first interface to closure, thus positively augmenting the conversions from walk-in to admissions.
  • Contact potential parents, discuss their requirements, and present the VIBGYOR brand in order to commensurate the parent needs.
  • Conduct Campus tour for parents for enhanced experiences Administrative Responsibilities.
  • Must record all admission registration on Lead Management System/MIS tracker as per the Process guidelines.
  • Should be effective planner and organize the day to ensure all opportunities are maximized.
  • Should ensure that all audits are attended to, activities and tasks done proactively and quickly act on the audit reports for closure, if required.

Renewal Specialist

Think and Learn Private Limited
09.2020 - 08.2023
  • Building out renewal sales, manage calls with client regarding renewal quotations, counselling, product, upselling, cross selling, etc.
  • Working with various departments across the organization to advocate for the client and work to resolve any issue.
  • Product/Onboarding Specialist: Manage the whole on-boarding process of the client.
  • Ensuring that all the pre-sales process and forms were completed accurately.
  • Provide beneficial advice and support to the new client, resolve any roadblocks and escalations.
  • Retention Specialist: Perform all duties to provide full client satisfaction and retain client.
  • Defuse volatile client situation calmly and courteously.
  • Use active listening skills to identify client issues and provide solutions that best fits clients need.
  • User Experience: To resolve client escalations within SLA through reaching out to various teams and departments internally.
  • Performing Root Cause Analysis and to provide client satisfaction.
  • Rank under top 3 of leaderboard position multiple times for renewals in Think and Learn Private Limited.

Education

Bachelor's of Engineering - Industrial Engineering & Management

JSSATE
01.2020

Skills

  • Salesforce
  • Leadsquared
  • CRM
  • Client Success
  • Handling clients
  • B2C sales
  • Handling international leads
  • Handling social media
  • Data analysis
  • Project Planning
  • Microsoft Excel
  • Month-End Close
  • Orderhive
  • Employee training
  • Client relationship management
  • Conflict resolution
  • Retention

Personal Information

  • Date of Birth: 10/10/98
  • Nationality: Indian
  • Marital Status: Unmarried

Mother's Name

Mrs. Vimala M

Certification

  • Six Sigma Yellow Belt Certified

Languages

English
First Language
Hindi
Intermediate (B1)
B1
Kannada
Intermediate (B1)
B1
Tamil
Beginner (A1)
A1

References

References available upon request.

Timeline

Admissions Manager

Dayananda Sagar University
01.2025 - Current

Human Resources Business Partner

EvolveBPM
01.2024 - 09.2024

Relationship Executive

Vibgyor Group Of Schools
09.2023 - 01.2024

Renewal Specialist

Think and Learn Private Limited
09.2020 - 08.2023

Bachelor's of Engineering - Industrial Engineering & Management

JSSATE

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Sheetal Mary